Retail Senior Store Manager

Nashville, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

FedEx Office is a prominent retail provider known for delivering a comprehensive range of printing, copying, and shipping services. As a part of the global FedEx Corporation, FedEx Office operates some of the largest and most impactful retail locations, offering innovative solutions for both individual and business customers. The company has established itself as a leader in the retail printing and business services industry, renowned for its commitment to exceptional customer service, operational efficiency, and brand integrity. FedEx Office stores are dedicated to providing customers with a seamless, quality-driven experience, backed by a robust corporate culture and values that emphasize trust, teamwork, and excellence. \n\nThe Senior Store Manager and Flagship Store Manager roles at FedEx Office represent critical leadership positions tasked with the overall management and growth of the largest stores in the network. These positions play an integral part in upholding FedEx Office's Purple Promise, which symbolizes the highest levels of customer service and operational excellence. The managers lead by example, fostering high-performing teams through active coaching, development, and empowerment of their direct reports. This leadership ensures every customer receives outstanding solutions tailored to their needs while also meeting or exceeding store financial goals. Beyond daily operational management, the Senior and Flagship Store Managers maintain oversight of all store controls, including compliance with standard operating procedures, financial accuracy, safety, security, scheduling, and regulatory adherence. Furthermore, they regularly engage with key accounts and serve as consultative partners to internal and external stakeholders to deliver complex, high-value service solutions. The role demands a blend of strategic vision, quality-focused management, and hands-on leadership to successfully navigate a fast-paced retail environment characterized by high expectations and multiple priorities. These leadership roles require candidates who bring extensive retail or related industry experience, a strong proficiency in business and Microsoft Office tools, and the ability to drive team performance through effective decision-making and workload management. FedEx Office is committed to an inclusive work environment and offers reasonable accommodations throughout the hiring process. The positions offer competitive salaries and a comprehensive benefits package, designed to support personal and professional growth as well as work-life balance.

Job Requirements

Minimum high school diploma or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
Meet all FedEx Office employment qualifications in force at time of hiring for new hires
Meet hiring criteria and transfer requirements as outlined in the Team Member Handbook for current FedEx Office team members

Job Qualifications

Bachelor's degree preferred
Minimum high school diploma or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
Ability to stand and/or to move about the store to manage the daily operations
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to travel as required
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours

Job Duties

Understand and model FedEx Office values to customers and team members
Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people
Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits
Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members
Share ideas and use Quality Improvement tools in order to improve the business