Retail Senior Store Manager

Newport News, VA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

Disability insurance

Job Description

FedEx Office is a leading provider of shipping, printing, and business services that empower customers to bring their ideas to life. Operating as a part of the global FedEx network, FedEx Office is recognized for its commitment to high-quality service and operational excellence across its retail locations. The company caters to individual consumers, small businesses, and large enterprises, offering solutions such as printing, copying, binding, and shipping services. With a focus on customer satisfaction through innovation and convenience, FedEx Office stores serve as vital hubs for business productivity and personal projects alike. The organization is deeply committed to a culture of quality-driven management, promoting a environment where employees can grow professionally while delivering superior service and achieving financial success.

The Senior Store Manager and Flagship Store Manager positions at FedEx Office are essential leadership roles responsible for overseeing the operations of the company’s largest and most impactful retail stores. These managerial roles involve not only running a busy retail environment but also driving business growth, maintaining the highest service standards, and leading a diverse team. A successful candidate will embody FedEx Office's Purple Promise service commitment, which emphasizes going above and beyond for customers. The role demands a leader with passion, strategic thinking, and the ability to inspire and develop direct reports to achieve store and corporate goals.

In this capacity, the manager is tasked with ensuring an exceptional customer experience through effective team management, strong operational controls, and adherence to company policies and procedures. Their responsibilities extend to working directly with large accounts and complex customer needs, serving as a consultative partner both internally and with external stakeholders. Financial accountability is a key component, with duties including managing budgets, inventory control, store financials, and compliance with legal and safety standards. They are expected to use independent judgment, analytical skills, and quality improvement tools to continually enhance store performance and profitability.

Due to the large scale and high visibility of these stores, the role also requires excellent communication skills and the ability to manage multiple tasks simultaneously in a fast-paced environment. The Senior Store Manager or Flagship Store Manager must be adept at planning, delegating, and leading teams to meet and exceed both sales and customer service expectations. This position offers an excellent opportunity for experienced retail or service industry professionals seeking to advance their leadership careers within a reputable and globally recognized company. FedEx Office is an equal opportunity employer, committed to diversity and inclusion, and provides reasonable accommodations during the hiring process.

Job Requirements

ability to stand and/or move about the store to manage the daily operations
ability to move and lift 55 pounds
ability on a consistent basis to bend/twist at the waist and knees
ability to travel as required for business needs
ability on a consistent basis to maintain attention and concentration for extended periods
ability on a consistent basis to read and interpret documents and instructions
ability on a consistent basis to communicate effectively with customers, vendors and team members
ability on a consistent basis to perform work activities requiring cooperation and instruction
ability on a consistent basis to function in a fast-paced environment managing multiple priorities
ability on a consistent basis to work within the appropriate level of independence
ability on a consistent basis to report regularly to work and maintain established business hours to support the FedEx Office business

Job Qualifications

bachelor’s degree preferred
minimum high school diploma or GED
4+ years of related experience such as retail, service, hospitality or military
3+ years of supervisory experience
proficient in Microsoft Office tools including Word, PowerPoint, Outlook and Excel

Job Duties

understand and model FedEx Office values to customers and team members
regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people
coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
take ownership of all store controls including but not limited to standard operating procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets