Retail Selling Support Associate - Womens Clothing, Lenox Square Mall - Full Time

Macy's is a prestigious and iconic American department store known for its rich history spanning over 160 years. As a retail giant, Macy's has been a beacon of innovations and traditions, offering inspiring stores and a wide array of irresistible products that have captured the hearts and minds of millions across the nation. The company is famously associated with memorable events such as the Macy's 4th of July Fireworks and the renowned Thanksgiving Day Parade, making it a unique place where millions of memorable moments and milestones have been shared by customers and employees alike. Macy's stands not only as a retail store but as a significant part of American culture and community life.

This role is a full-time or part-time position at Macy's in the Women's Clothing department, specifically designated as a Selling Support colleague. This vital retail position invites individuals who are passionate about fashion and customer service to become a part of the longstanding Macy's story. The Women's Clothing Selling Support colleague plays a key role in helping customers express their unique personal style. They do this by combining their passion for hospitality with an expert eye for current trends and extensive product knowledge. The central focus of the role is to create meaningful connections with shoppers through genuine and engaging conversations, actively listening and responding to customer needs on the sales floor. This role is far more than just a sales clerk or cashier; it embodies a commitment to delivering exceptional customer service every day by providing a seamless, personalized shopping experience from start to finish.

On any given day, Selling Support colleagues at Macy's start strong by preparing the sales floor meticulously, greeting their team warmly, and refreshing their knowledge of sales goals, new merchandise arrivals, and promotional activities. The job requires maintaining a clean, organized, and attractive shopping environment which includes recovery of the sales floor and fitting rooms, updating signage, restocking merchandise, and facilitating smooth transactions. The role emphasizes a collaborative team environment where colleagues support each other to ensure customer satisfaction and excellence in service delivery, aligning with Macy’s core values of honesty, care, and collaboration.

Applicants for this position should be flexible with their availability, including evenings, weekends, and holidays, and should have dependable attendance and punctuality. Essential physical requirements include standing for extended periods, lifting merchandise, and frequently using technology such as cash registers and handheld devices to assist customers effectively. The job challenges employees to meet daily sales goals and actively participate in loyalty programs by educating customers and facilitating new credit accounts. Additionally, Macy's offers competitive benefits including health, dental, vision insurance, and 401(k) plans, paid time off, and opportunities for career growth and development. By joining Macy's, employees become part of a team that values diversity, inclusivity, and a shared commitment to making a difference in their communities and the lives of customers.