
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Life insurance
Disability insurance
Paid Time Off
Paid training
Employee assistance program
Paid holidays
discount programs
Job Description
Securitas Security Services is a global leader in the private security industry, employing over 350,000 security officers and staff across more than 45 countries. Known for its commitment to integrity, vigilance, and helpfulness, Securitas provides essential security services that protect homes, workplaces, and communities. With a strong reputation for delivering dependable and professional security solutions, the company emphasizes the importance of customer service and the safety of its clients’ assets and personnel. As a part of this highly regarded organization, Security Officers and supervisors are empowered to uphold the company’s core principles while contributing to safer environments worldwide.
The Retail Security Site Supervisor position based in Cedar Rapids, IA, offers a full-time career opportunity with a competitive wage of $19.50 per hour. This role is integral within Securitas’ operational framework, focusing on supervising security personnel and ensuring comprehensive security services at retail client sites. The supervisor acts as the primary leader responsible for ensuring all security measures, post orders, and client expectations are met with professionalism and accuracy. This involves close coordination with company management and clients to maintain high standards of security and customer satisfaction.
In this position, the supervisor oversees the performance of Security Officers and Lead Officers, coaches and disciplines staff, and trains team members to enhance operational effectiveness. The role requires vigilance, attention to detail, and the ability to respond calmly and effectively in emergency situations. Duties include conducting rounds, filing detailed reports, managing access control, and protecting assets, all while providing reassuring and helpful service to clients and guests. The job requires working flexible hours including first and second shifts and weekends, adapting to changing schedules to cover open shifts, and working independently in a dynamic environment.
By joining Securitas as a Retail Security Site Supervisor, individuals tap into a career that offers not only job stability but also opportunities for professional growth and skill development in a globally recognized security firm. The company values its employees and provides numerous benefits including medical, dental, and vision insurance, 401K options, paid training, and weekly pay. Additional perks like telemedicine services, employee assistance programs, and discounts on childcare, pet care, travel, and more enhance the employee experience.
Securitas’ mission is centered on safeguarding assets and people while supporting clients’ operational continuity and profitability. Their three foundational values of integrity, vigilance, and helpfulness serve as guiding principles in every aspect of the role. Those who embody these values and demonstrate leadership, customer service excellence, and a commitment to safety will find a fulfilling and rewarding career within Securitas. The Retail Security Site Supervisor is not merely a job but a vital part of a global security network that maintains trust and safety in communities and businesses alike.
The Retail Security Site Supervisor position based in Cedar Rapids, IA, offers a full-time career opportunity with a competitive wage of $19.50 per hour. This role is integral within Securitas’ operational framework, focusing on supervising security personnel and ensuring comprehensive security services at retail client sites. The supervisor acts as the primary leader responsible for ensuring all security measures, post orders, and client expectations are met with professionalism and accuracy. This involves close coordination with company management and clients to maintain high standards of security and customer satisfaction.
In this position, the supervisor oversees the performance of Security Officers and Lead Officers, coaches and disciplines staff, and trains team members to enhance operational effectiveness. The role requires vigilance, attention to detail, and the ability to respond calmly and effectively in emergency situations. Duties include conducting rounds, filing detailed reports, managing access control, and protecting assets, all while providing reassuring and helpful service to clients and guests. The job requires working flexible hours including first and second shifts and weekends, adapting to changing schedules to cover open shifts, and working independently in a dynamic environment.
By joining Securitas as a Retail Security Site Supervisor, individuals tap into a career that offers not only job stability but also opportunities for professional growth and skill development in a globally recognized security firm. The company values its employees and provides numerous benefits including medical, dental, and vision insurance, 401K options, paid training, and weekly pay. Additional perks like telemedicine services, employee assistance programs, and discounts on childcare, pet care, travel, and more enhance the employee experience.
Securitas’ mission is centered on safeguarding assets and people while supporting clients’ operational continuity and profitability. Their three foundational values of integrity, vigilance, and helpfulness serve as guiding principles in every aspect of the role. Those who embody these values and demonstrate leadership, customer service excellence, and a commitment to safety will find a fulfilling and rewarding career within Securitas. The Retail Security Site Supervisor is not merely a job but a vital part of a global security network that maintains trust and safety in communities and businesses alike.
Job Requirements
- 18 years of age or older
- high school diploma, GED, or ability to complete GED within 6 months
- above average computer and technology skills
- impeccable customer service and team leadership skills
- ability to remain calm and professional in stressful situations
- great attention to detail and vigilance
- effective judgment and escalation in emergencies
- willingness to undergo pre-employment drug screen and background check
- minimum 2 years supervisor experience in customer service or security
- flexible schedule including 1st and 2nd shifts and weekends
- able to adjust schedule to cover shifts
- comfortable working independently in fast-paced settings
Job Qualifications
- High school diploma or GED
- above average computer and technology skills
- exceptional customer service and team leadership abilities
- calm and professional demeanor in stressful situations
- strong attention to detail and vigilance
- effective emergency response and judgment
- previous supervisor experience in customer service or prior security experience
- flexible schedule including 1st and 2nd shifts and weekends
- ability to work independently in a fast-paced environment
Job Duties
- Functions as a supervisor of Security Officers, Lead Officers, and other personnel assigned to client sites
- acts to ensure all post orders are followed and established rounds are completed
- files required reports
- notifies authorities and clients in emergency situations
- coaches and disciplines personnel as appropriate
- meets with employees and documents actions
- trains Security Officers and staff
- reviews post orders and assignment details
- ensures adequate coverage of posts and positions
- prepares and submits various reports
- inspects posts and outlines tasks
- meets with client representatives to assure security requirements are met and provides quality customer service
- performs access control duties
- protects assets
- works under various weather conditions
- may perform Security Officer duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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