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Retail Sales, Stock & Fulfillment - Orchard Corners Rack

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $15.85 - $16.45
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Work Schedule

Flexible
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Benefits

Medical insurance
Vision Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Life insurance
Disability insurance
Merchandise discount
Employee assistance program

Job Description

Nordstrom Rack is a well-established off-price retail division of Nordstrom, Inc., renowned for offering customers a vast selection of brand-name apparel, accessories, and home goods at exceptional prices. As a leader in the retail industry, Nordstrom Rack combines the quality and style synonymous with the Nordstrom brand with the excitement of uncovering great deals in a fast-paced and engaging shopping environment. The company emphasizes customer service, store presentation, and team collaboration to create an enjoyable and efficient shopping experience for all visitors. Nordstrom Rack stores are vibrant, energetic settings where employees drive the daily success of the business through their dedication, enthusiasm, and commitment to excellence.

The available roles at Nordstrom Rack include positions in Sales, Cashier, Stock Support, and Fulfillment departments. These roles appeal to individuals who thrive in high-energy, dynamic workplaces and enjoy the satisfaction of helping customers find what they need quickly and effortlessly. Team members contribute to multiple facets of store operations—from greeting customers in the fitting rooms, assisting with transactions, and maintaining an attractive sales floor, to managing inventory processes, fulfilling online orders, and organizing stockrooms. Such diverse responsibilities ensure a well-rounded work experience, allowing employees to develop valuable skills in retail sales, customer service, inventory management, and teamwork.

The Sales and Cashier roles focus on creating a seamless and enjoyable shopping journey. Activities include offering personalized assistance in fitting rooms, promoting Nordstrom Rewards initiatives, managing sales transactions, and maintaining the aesthetics of the sales floor through merchandising and organization. Employees are expected to demonstrate technological proficiency, communicate effectively with customers and colleagues, and handle customer concerns with professionalism and tact.

Stock Support and Fulfillment positions center on efficient inventory management, order processing, and logistical support. These roles involve receiving and unpacking shipments, ensuring accuracy in merchandise stocking, fulfilling customer orders promptly while adhering to quality standards, and supporting special store events. Workers in these roles play a critical part in keeping the sales floor fully stocked and organized, thereby contributing directly to overall customer satisfaction and store performance.

Nordstrom Rack values clear communication, accountability, and attention to detail in their team members. Physical ability to lift and carry merchandise is necessary, particularly for stock and fulfillment jobs, and flexibility in scheduling ensures alignment with business needs. The company fosters an inclusive work environment and provides support for employees with disabilities.

Compensation for these roles ranges from $15.85 to $16.45 per hour, varying by location and experience, with potential eligibility for performance-based incentives and bonuses. Nordstrom Rack also offers a comprehensive benefits package including medical, vision, dental, life insurance, disability coverage, retirement plans, paid time off, merchandise discounts, and employee assistance programs. These benefits demonstrate the company’s commitment to supporting the well-being and professional growth of its employees.

Working at Nordstrom Rack provides the opportunity to be part of a respected retail brand that values customer service excellence, teamwork, and employee development. This position suits individuals seeking rewarding and dynamic work in retail, where every day brings new challenges and the chance to contribute meaningfully to the shopping experience. With ongoing hiring and multiple roles available, applicants are encouraged to explore the opportunities that match their interests and skills during the interview process.

Job Requirements

  • High school diploma or equivalent
  • Previous retail or customer service experience preferred
  • Ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (stock support or fulfillment role)
  • Ability to work a flexible schedule, including weekends, evenings and holidays
  • Strong interpersonal and communication skills
  • Ability to resolve customer concerns professionally
  • Basic proficiency with technology used in retail environments
  • Willingness to comply with background check and legal requirements where applicable
  • Ability to work in a fast-paced, high-energy environment

Job Qualifications

  • Clear, effective communication with strong interpersonal skills
  • Accountability, initiative and a high level of ownership
  • Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
  • Ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (stock support or fulfillment role)
  • Ability to work a flexible schedule based on business needs

Job Duties

  • Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
  • Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
  • Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
  • Work with the team to ensure the sales floor stays runway ready through re-merchandising and straightening throughout the day
  • Assist customers with a variety of transactions through a seamless and friendly experience
  • Demonstrate expertise in all technologies used in the store environment
  • Defuse customer situations and provide resolutions in a timely and effective manner
  • Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
  • Fulfill customer orders in a timely manner following quality standards
  • Prepare and ship customer orders following quality, packing and shipping standards
  • Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes
  • Assist in maintaining clean and organized selling floors and stockrooms
  • Provide general support to the store such as setting up special events, organizing backroom, markdowns, and relocating store fixtures

Job Criteria

Experience

Entry Level (1-2 years)


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