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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $15.85 - $16.45
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Life insurance
Disability insurance
Merchandise discount
Employee assistance program
Job Description
Nordstrom Rack is a well-established off-price retail division of Nordstrom, Inc., renowned for offering customers a vast selection of brand-name apparel, accessories, and home goods at exceptional prices. As a leader in the retail industry, Nordstrom Rack combines the quality and style synonymous with the Nordstrom brand with the excitement of uncovering great deals in a fast-paced and engaging shopping environment. The company emphasizes customer service, store presentation, and team collaboration to create an enjoyable and efficient shopping experience for all visitors. Nordstrom Rack stores are vibrant, energetic settings where employees drive the daily success of the business through their... Show More
Job Requirements
- High school diploma or equivalent
- Previous retail or customer service experience preferred
- Ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (stock support or fulfillment role)
- Ability to work a flexible schedule, including weekends, evenings and holidays
- Strong interpersonal and communication skills
- Ability to resolve customer concerns professionally
- Basic proficiency with technology used in retail environments
- Willingness to comply with background check and legal requirements where applicable
- Ability to work in a fast-paced, high-energy environment
Job Qualifications
- Clear, effective communication with strong interpersonal skills
- Accountability, initiative and a high level of ownership
- Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
- Ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (stock support or fulfillment role)
- Ability to work a flexible schedule based on business needs
Job Duties
- Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
- Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
- Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
- Work with the team to ensure the sales floor stays runway ready through re-merchandising and straightening throughout the day
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment
- Defuse customer situations and provide resolutions in a timely and effective manner
- Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
- Fulfill customer orders in a timely manner following quality standards
- Prepare and ship customer orders following quality, packing and shipping standards
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes
- Assist in maintaining clean and organized selling floors and stockrooms
- Provide general support to the store such as setting up special events, organizing backroom, markdowns, and relocating store fixtures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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