Retail Sales Rep - Auto Parts

Topeka, KS, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid parental leave

fertility coverage

401k with generous company match

Company paid life insurance

long-term disability

short-term disability

Employee assistance program

Tuition Reimbursement

Employee Discounts

PNC Daily Pay Option

Job Description

LKQ Corporation is a leading provider in the automotive aftermarket industry, specializing in recycled and aftermarket auto parts. As a company, LKQ prides itself on delivering exceptional service and quality to customers while embracing innovative solutions for automotive needs. The company operates numerous locations throughout the country, providing a collaborative and supportive environment that encourages professional growth and development. LKQ Corporation is known for its competitive benefits package, career advancement opportunities, and a culture that values motivated and customer-focused individuals. Join the LKQ family to be part of a reputable and expanding organization dedicated to excellence in the automotive sector.

The role of Customer Service Representative at LKQ Corporation is integral to maintaining the high standards of customer satisfaction the company is known for. This position involves direct interaction with walk-in and phone-contact customers, ensuring their experience is enjoyable, efficient, and meets their automotive parts needs effectively. The successful candidate will be personable, proactive, and skilled in providing solutions to customer inquiries. They will be responsible for greeting customers warmly, assisting them throughout their shopping journey, and executing suggestive selling techniques at checkout to enhance the overall customer experience. Maintaining accurate transaction records, supporting inventory management, and coordinating with warehouse teams are also key components of this role. LKQ offers a full-time employment opportunity with a focus on helping employees thrive in a dynamic and resourceful work environment. Those interested in starting or advancing their customer service career within the automotive aftermarket will find LKQ Corporation a compelling and rewarding place to work.

Job Requirements

One year experience required
strong customer service background
high School Diploma or GED
prior automotive experience and knowledge of automotive parts
two to three years of customer service relations preferred
ability to perform arithmetic calculations
proficiency in Microsoft Office applications
strong communication and interpersonal skills
problem-solving aptitude
ability to multitask
physical ability to lift up to 75 pounds
willingness to travel periodically including overnight stays
ability to stand, walk, push, pull, squat, bend, reach, climb stairs, balance, stoop, kneel, or crouch for extended periods

Job Qualifications

High School Diploma or GED preferred
prior automotive experience and knowledge of automotive parts preferred
two to three years of prior customer service relations preferred
ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
ability to compute rates, ratios, and percentages and to draw and interpret graphs
proficient in Outlook, Word, Excel, graphics, and ability to create and maintain documents, spreadsheets, databases, and presentations
strong oral and written communication skills
ability to train others, interact with colleagues, and present to management
problem-solving skills to handle routine and somewhat repetitive issues
effective decision-making within assigned functional area
ability to handle multiple tasks or projects with moderate complexity

Job Duties

Personally greet every customer as they walk through the door and maintain friendly contact throughout their shopping experience
at checkout, implement suggestive selling techniques as appropriate and assist with problem-solving
maintain orderly files and clean records of all transactions as well as an accurate cash drawer
observe changes in inventory to ensure minimum stock levels and store showroom appearance is appropriate
coordinate orders from the warehouse to ensure customers’ orders are ready in a timely fashion
assume other duties as assigned