Retail Sales Print Supervisor (Williston, VT)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Full-time hours
Paid Time Off
Career Development Program
weekly pay
bonus plan
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
associate discounts
Retailer discounts

Job Description

Staples is a leading retail company specializing in office supplies, technology, and printing solutions. Known for its extensive product range and customer-centric approach, Staples has established itself as a trusted brand for individuals and businesses seeking reliable office products and services. The company is committed to fostering an inclusive culture that values diversity and innovation, ensuring that every employee has the opportunity to contribute to their fullest potential. Staples operates numerous stores across various locations, offering customers a convenient and comprehensive shopping experience both in-store and online. With a strong emphasis on community engagement and customer satisfaction, Staples continues to evolve by adapting to the changing needs of its clientele and the retail industry at large.

The role of a Print Supervisor at Staples is pivotal in driving the success of the store’s print services. Print Supervisors lead a team dedicated to delivering results on key performance metrics by providing total print solutions that help customers achieve their print and marketing goals. This position is full-time and offers competitive compensation based on qualifications and experience. The Print Supervisor’s responsibilities go beyond mere management; they are actively involved in coaching associates, fostering a collaborative and inclusive team environment, and engaging directly with customers to deliver creative and value-added print and marketing solutions.

Print Supervisors play a key role in maintaining high standards of customer satisfaction by focusing on quality, engagement, and community involvement. They utilize tools such as Salesforce.com to manage customer relationships effectively, ensuring proactive outreach and in-store engagement that contribute to sales growth. Additionally, they provide consultative selling by asking open-ended questions, offering appropriate options, and delivering comprehensive print solutions to maximize revenue. The role demands flexibility, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced and sometimes stressful environment.

Staples offers a range of attractive benefits to support its employees, including a generous paid time off policy, a career development program, and weekly pay. Employees are also eligible for bonus plans and participate in a 401(k) plan with company matching. Comprehensive medical, dental, and vision insurance plans are available to ensure the health and well-being of associates. Moreover, Staples associates enjoy various discounts on in-store and online merchandise, services, warranty plans, and at hundreds of retailers and restaurants. The company promotes a fun, team-oriented retail culture where collaboration and inclusivity are highly valued.

Overall, the Print Supervisor position at Staples is ideal for individuals who enjoy leadership roles and customer interaction within a dynamic retail environment. It offers the opportunity to contribute meaningfully to store performance while fostering a positive work culture. Candidates interested in helping customers achieve their marketing objectives through innovative print solutions will find this role rewarding and challenging. Staples encourages applicants who are committed to operational excellence and profitable sales growth, as well as those who can manage team dynamics effectively and uphold the company’s values of honesty and integrity.

Job Requirements

  • Able to work a flexible schedule based on the store’s needs
  • Experience directing a team and/or supervising others while managing many priorities
  • Basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
  • Attention to detail and keen eye for noticing quality issues
  • Experience overcoming objection and engaging with customers to understand their needs
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Job Qualifications

  • Experience directing a team and/or supervising others while managing many priorities
  • Basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
  • Attention to detail and keen eye for noticing quality issues
  • Experience overcoming objection and engaging with customers to understand their needs
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Job Duties

  • Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
  • Drive customer satisfaction by focusing on customer engagement, quality, and the community
  • Coach associates in exceptional service, consultative selling, and total solutions
  • Lead and develop a team committed to operational excellence in driving profitable sales and margin
  • Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
  • Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
  • Be flexible to perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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