Retail Sales Print Supervisor (Temecula, CA)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Full-time hours
Paid Time Off
Career Development Program
weekly pay
bonus plan
401(k) with Company Match
full medical insurance
Dental Insurance
Vision Insurance
associate discounts
Retail Discounts
Restaurant Discounts

Job Description

Staples is a leading retail company specializing in office supplies, technology, and business services, known for its commitment to providing high-quality products and exceptional customer service. With a vast network of stores and a dedicated workforce, Staples plays a crucial role in supporting businesses and individuals with their everyday needs. The company prides itself on fostering an inclusive and collaborative work environment where employees feel valued and empowered to perform at their best. Staples is dedicated to innovation and continuously improving the customer experience by offering comprehensive solutions and services that go beyond traditional retail.

We are currently seeking a skilled and motivated Print Supervisor to join our team. This role is vital in driving key performance metrics by leading a team focused on delivering total print solutions to our customers. As a Print Supervisor, you will be responsible for selling and providing creative print and marketing solutions that help customers achieve their business goals. The position emphasizes collaboration, inclusivity, and a team-oriented retail culture, offering a dynamic and engaging work environment. Successful candidates will enjoy full-time hours, competitive compensation based on qualifications and experience, and eligibility for a bonus plan. We offer a robust benefits package including medical, dental, and vision insurance, a 401(k) plan with company match, generous paid time off, and associate discounts among other perks.

Print Supervisors at Staples play a key role in enhancing customer satisfaction by focusing on engagement, quality, and community connection. You will coach and develop associates in consultative selling and exceptional service, lead your team toward operational excellence, and actively manage customer relationships through tools like Salesforce.com to drive profitable sales and increase dollars per transaction. Flexibility and a willingness to take on additional duties as assigned are important aspects of this role.

This is an excellent opportunity for individuals with leadership experience and a passion for sales and customer service to make a meaningful impact within a well-established and reputable company. Staples promotes an inclusive work culture where diversity is celebrated, and all employees are supported to reach their fullest potential. Join Staples and become part of a company that values innovation, teamwork, and customer-centric service in a fast-paced retail environment.

Job Requirements

  • Able to work a flexible schedule based on the store's needs

Job Qualifications

  • Experience directing a team and/or supervising others while managing many priorities
  • basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
  • attention to detail and keen eye for noticing quality issues
  • experience overcoming objection and engaging with customers to understand their needs
  • ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Job Duties

  • Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
  • drive customer satisfaction by focusing on customer engagement, quality, and the community
  • coach associates in exceptional service, consultative selling, and total solutions
  • lead and develop a team committed to operational excellence in driving profitable sales and margin
  • consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
  • leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
  • be flexible to perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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