Retail Sales Print Supervisor (Rochester Hills, MI)

Staples is a leading retail company specializing in office supplies, technology, and business services. Known for its customer-centric approach and innovative retail solutions, Staples provides a dynamic shopping environment that caters to individuals and businesses seeking quality products and expert advice. With a widespread network of stores, Staples has built a reputable brand recognized for convenience, reliability, and comprehensive service offerings. The company values diversity, inclusivity, and fosters a collaborative workplace culture encouraging employees to reach their full potential. The Staples team is dedicated to creating an environment where employees feel valued and empowered to contribute to the company’s success while delivering exceptional customer experiences. Staples is an Equal Opportunity Employer emphasizing the importance of inclusion and equal employment opportunities for all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected classification.

The Print Supervisor role at Staples is a critical position focused on leading a team to drive results in key performance metrics by providing total print and marketing solutions to customers. This role entails actively engaging with customers to understand their print and marketing needs, building lasting relationships, and delivering creative, value-added solutions that align with their goals. The successful candidate will be instrumental in creating a positive retail culture by fostering collaboration, inclusivity, and a customer-first mindset within their team. This is a full-time position offering generous paid time off, career development opportunities, weekly pay, and a bonus plan based on performance. Compensation is competitive and based on the candidate’s qualifications and experience.

Print Supervisors at Staples are responsible for coaching and developing their teams in consultative selling techniques and exceptional service delivery. They will lead their team to achieve operational excellence while driving profitable sales and margin targets. Additionally, they leverage tools like Salesforce.com to manage customer relationships proactively through in-store engagement and outreach efforts. This role requires flexibility to handle various duties as assigned while maintaining a strong focus on quality and customer satisfaction. The position offers substantial benefits, including full medical, dental, and vision insurance, a 401(k) plan with company match, employee discounts, and access to discounts at many retail and dining establishments.

Candidates for this role should possess strong leadership skills with experience supervising a team and managing multiple priorities in a fast-paced retail environment. Proficiency with basic computer applications such as Microsoft Word and email is necessary. The ideal candidate will demonstrate excellent attention to detail, conflict management abilities, and integrity in handling customer and business information. Physical requirements include the ability to lift and move materials weighing between 10 to 50 pounds, climb ladders, and stand or walk for extended periods.

Joining Staples as a Print Supervisor means playing a pivotal role in helping the store, associates, and customers succeed by delivering top-quality print services and a memorable shopping experience. It is an opportunity to be part of an iconic brand that values the power of its people to innovate, collaborate, and exceed customer expectations consistently.