Retail Sales Print Supervisor (Richmond, VA)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Full-time hours
Paid Time Off
Career Development Program
weekly pay
bonus plan
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
associate discounts
Retail Discounts

Job Description

Staples is a leading retail company specializing in office supplies and business solutions, with an extensive network of stores across various locations. The company is dedicated to providing innovative products and excellent customer service, making it a trusted name in the office solutions industry. Staples prides itself on fostering an inclusive culture and a team-oriented atmosphere, always aiming to support employees and customers alike with high standards and commitment to excellence. As an Equal Opportunity Employer, Staples emphasizes inclusion and diversity, ensuring a supportive environment where every employee is valued and encouraged to contribute their unique perspectives. Their mission focuses on exceeding customer expectations by leveraging the collective power of their talented workforce behind this iconic brand.

The Print Supervisor position at Staples plays a pivotal role in driving store success by leading a team focused on delivering top-quality print and marketing solutions to customers. This full-time position offers competitive compensation based on experience and qualifications, with a comprehensive benefits package and opportunities for career growth. Print Supervisors are responsible for not only managing daily operations within the print department but also fostering strong customer connections by providing creative and value-added solutions that align with clients' print and marketing goals. The role involves coaching associates on exceptional customer service and consultative selling techniques while ensuring operational excellence to maximize sales and profitability.

This role suits individuals who thrive in a dynamic retail environment and enjoy collaborating with others to achieve shared objectives. The Print Supervisor must be comfortable using technology such as Salesforce.com to engage customers proactively and efficiently manage relationships. Additionally, the role requires a flexible approach to scheduling and the ability to handle multiple priorities in a fast-paced setting. Those with experience in team leadership, customer engagement, and print services will find ample opportunity to excel in this position. The company also emphasizes maintaining high standards of quality and ethical business practices, encouraging integrity and honesty when handling customer information and business operations.

Staples offers a fun and inclusive retail culture where team members are encouraged to grow professionally and personally. With generous paid time off, a career development program, weekly pay, and eligibility for bonus plans, this job provides a stable and rewarding career path. Employees benefit from a 401(k) plan with company match, full medical, dental, and vision insurance, as well as various discounts at numerous retailers and restaurants. The company is committed to supporting its associates with a comprehensive range of benefits designed to enhance work-life balance and overall well-being. If you are looking for a challenging yet fulfilling role where you can make a meaningful impact within a respected retail brand, the Print Supervisor position at Staples presents an excellent opportunity.

Job Requirements

  • Able to work a flexible schedule based on the store's needs
  • Experience directing a team and or supervising others while managing many priorities
  • Basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
  • Attention to detail and keen eye for noticing quality issues
  • Experience overcoming objection and engaging with customers to understand their needs
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to lift move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Job Qualifications

  • Experience directing a team and or supervising others while managing many priorities
  • Basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
  • Attention to detail and keen eye for noticing quality issues
  • Experience overcoming objection and engaging with customers to understand their needs
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information

Job Duties

  • Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
  • Drive customer satisfaction by focusing on customer engagement, quality, and the community
  • Coach associates in exceptional service, consultative selling, and total solutions
  • Lead and develop a team committed to operational excellence in driving profitable sales and margin
  • Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
  • Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
  • Be flexible to perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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