Retail Sales Print Supervisor (Pinole, CA)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Full-time hours
Paid Time Off
Career Development Program
weekly pay
bonus plan
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
associate discounts
Retail Discounts

Job Description

Staples is a leading office retail company renowned for providing a wide range of products and services that help businesses and individuals succeed. Known for its iconic brand and customer-first approach, Staples operates numerous retail stores across the United States and beyond, offering tailored printing, marketing solutions, office supplies, technology, and business services. The company's commitment to innovation, community engagement, and inclusivity has positioned it as a trusted partner for customers seeking dependable office and print solutions. Staples fosters a dynamic retail culture that values collaboration, development, and employee empowerment, making it an attractive workplace for individuals looking to grow their careers while serving diverse customer needs.

The Print Supervisor role at Staples is a pivotal position designed for individuals passionate about leading teams to deliver exceptional customer service and comprehensive print solutions. This full-time position offers a competitive salary that is commensurate with qualifications and experience, accompanied by a robust benefits package. The Print Supervisor is responsible for directing a team focused on achieving key performance metrics by providing total print and marketing solutions to help customers meet their business objectives. This role requires a collaborative approach to retail leadership that enhances customer relationships while fostering a positive and inclusive team environment. Print Supervisors play a critical role in supporting store operations, driving profitable sales, and mentoring associates in consultative selling techniques and exceptional service standards. Working at Staples, you benefit from weekly pay, a bonus plan, and a career development program aimed at advancing your professional growth. Additionally, print supervisors have the opportunity for in-person interviews soon after application, highlighting the company's commitment to efficient hiring. Overall, this role combines leadership, customer engagement, and operational expertise to build strong community and business connections while advancing the Staples brand and store success.

Job Requirements

  • able to work a flexible schedule based on the store’s needs

Job Qualifications

  • experience directing a team and/or supervising others while managing many priorities
  • basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
  • attention to detail and keen eye for noticing quality issues
  • experience overcoming objection and engaging with customers to understand their needs
  • ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Job Duties

  • connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
  • drive customer satisfaction by focusing on customer engagement, quality, and the community
  • coach associates in exceptional service, consultative selling, and total solutions
  • lead and develop a team committed to operational excellence in driving profitable sales and margin
  • consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
  • leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
  • be flexible to perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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