Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Full-time hours
Paid Time Off
Career Development Program
weekly pay
bonus plan
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
associate discounts
Retail Discounts
Job Description
Staples is a leading retail company specializing in office supplies, technology products, and business services. Known for its customer-centric approach and innovative solutions, Staples is committed to providing a comprehensive shopping experience that caters to the needs of both individual consumers and businesses. The company prides itself on fostering an inclusive, team-oriented work culture where employees are encouraged to grow and succeed professionally. With a strong presence across various locations, Staples has established itself as a reliable partner for customers looking for quality products and creative business solutions.
The role of Print Supervisor at Staples is a pivotal position designed to lead and inspire a team focused on driving sales results through effective print and marketing solutions. The Print Supervisor will be responsible for managing a group of associates, ensuring that team efforts align with the company’s goals and customer satisfaction targets. This full-time position offers competitive compensation based on experience and qualifications, alongside generous paid time off, a comprehensive benefits package, and opportunities for career development.
As a Print Supervisor, you will play an essential role in helping customers achieve their print and marketing objectives by providing total print solutions that add value and drive revenue. In this role, you must excel at building relationships with customers, offering creative solutions tailored to their needs, and coaching your team to deliver outstanding service. The environment is fast-paced and collaborative, requiring flexibility and a commitment to operational excellence. Your ability to leverage sales tools such as Salesforce.com and maintain a customer engagement focus will be critical to your success.
Staples emphasizes a culture of inclusion and integrity, aiming to create a workplace where every team member feels valued and empowered. This role not only demands leadership and supervisory skills but also a passion for customer service and a keen eye for detail to ensure product quality and customer satisfaction. By joining Staples as a Print Supervisor, you become part of a dynamic team that drives innovation and excellence in retail print solutions, all while enjoying a supportive and rewarding work environment.
The role of Print Supervisor at Staples is a pivotal position designed to lead and inspire a team focused on driving sales results through effective print and marketing solutions. The Print Supervisor will be responsible for managing a group of associates, ensuring that team efforts align with the company’s goals and customer satisfaction targets. This full-time position offers competitive compensation based on experience and qualifications, alongside generous paid time off, a comprehensive benefits package, and opportunities for career development.
As a Print Supervisor, you will play an essential role in helping customers achieve their print and marketing objectives by providing total print solutions that add value and drive revenue. In this role, you must excel at building relationships with customers, offering creative solutions tailored to their needs, and coaching your team to deliver outstanding service. The environment is fast-paced and collaborative, requiring flexibility and a commitment to operational excellence. Your ability to leverage sales tools such as Salesforce.com and maintain a customer engagement focus will be critical to your success.
Staples emphasizes a culture of inclusion and integrity, aiming to create a workplace where every team member feels valued and empowered. This role not only demands leadership and supervisory skills but also a passion for customer service and a keen eye for detail to ensure product quality and customer satisfaction. By joining Staples as a Print Supervisor, you become part of a dynamic team that drives innovation and excellence in retail print solutions, all while enjoying a supportive and rewarding work environment.
Job Requirements
- Able to work a flexible schedule based on the store’s needs
- Experience directing a team and/or supervising others while managing many priorities
- Basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
- Attention to detail and keen eye for noticing quality issues
- Experience overcoming objection and engaging with customers to understand their needs
- Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Job Qualifications
- Experience directing a team and/or supervising others while managing many priorities
- Basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
- Attention to detail and keen eye for noticing quality issues
- Experience overcoming objection and engaging with customers to understand their needs
- Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
Job Duties
- Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
- Drive customer satisfaction by focusing on customer engagement, quality, and the community
- Coach associates in exceptional service, consultative selling, and total solutions
- Lead and develop a team committed to operational excellence in driving profitable sales & margin
- Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
- Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
- Be flexible to perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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