Retail Sales Print Supervisor (Midland, TX)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Full-time hours
Paid Time Off
Career Development Program
weekly pay
bonus plan
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
associate discounts

Job Description

Staples is a renowned retail company specializing in office supplies, technology products, and business solutions. As a leading retailer in the industry, Staples is committed to delivering exceptional customer service and innovative solutions to meet the diverse needs of individuals and businesses alike. With a strong focus on creating a positive and inclusive work environment, Staples fosters a culture where employees are valued, supported, and encouraged to grow professionally.

The Print Supervisor role at Staples plays a pivotal part in driving business success by leading a team dedicated to providing comprehensive print and marketing solutions for customers. This full-time position is designed for individuals who are passionate about retail, sales, and customer engagement. The Print Supervisor is responsible for directing team efforts to achieve key performance metrics, promoting consultative selling, and ensuring operational excellence in the print department.

This role requires a dynamic leader capable of balancing customer needs with business objectives. Responsibilities include coaching associates, managing daily operations, and using technology tools like Salesforce.com to build and sustain strong customer relationships. Print Supervisors work in a fun, team-oriented environment where collaboration and inclusivity are paramount to serving customers effectively and fostering a positive workplace culture.

Employees in this role benefit from a competitive compensation package that reflects qualifications and experience. Additional perks include a generous paid time off policy, a career development program, eligibility for bonus plans, and weekly pay. Staples also offers comprehensive medical, dental, and vision insurance plans, alongside a 401(k) retirement plan with company match. Associates receive discounts on in-store and online merchandise, services, warranty plans, and perks at hundreds of retailers and restaurants.

Successful candidates will be flexible in their work schedules, possess strong leadership skills, and demonstrate the ability to manage multiple priorities in a fast-paced retail setting. Attention to detail, excellent communication skills, and a customer-focused mindset are essential. Staples values honesty, integrity, and the ability to handle customer and business information confidentially.

In summary, the Print Supervisor position offers an exciting opportunity to lead a motivated team, contribute to the growth and success of the store, and make a meaningful impact on customer satisfaction. Staples is dedicated to fostering an inclusive culture that celebrates diversity and empowers employees to achieve their fullest potential. Join Staples and become part of a company with an iconic brand and a commitment to excellence in retail and customer service.

Job Requirements

  • able to work a flexible schedule based on the store's needs
  • experience directing a team and/or supervising others while managing many priorities
  • basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
  • attention to detail and keen eye for noticing quality issues
  • experience overcoming objection and engaging with customers to understand their needs
  • ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Job Qualifications

  • experience directing a team and/or supervising others while managing many priorities
  • basic computer skills to open, save and send electronic files, email, and use Microsoft Word or similar programs
  • attention to detail and keen eye for noticing quality issues
  • experience overcoming objection and engaging with customers to understand their needs
  • ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Job Duties

  • connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
  • drive customer satisfaction by focusing on customer engagement, quality, and the community
  • coach associates in exceptional service, consultative selling, and total solutions
  • lead and develop a team committed to operational excellence in driving profitable sales and margin
  • consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
  • leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
  • be flexible to perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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