Retail Sales Print Supervisor (Lexington, KY)

Staples is a leading retail company specializing in office supplies, technology, and print services. Known for its commitment to customer satisfaction and operational excellence, Staples operates numerous stores across the country dedicated to providing innovative solutions that meet the diverse needs of businesses and individual customers. Emphasizing a culture of inclusion, collaboration, and growth, Staples fosters an environment where employees are valued, supported, and encouraged to develop their skills and advance their careers within the company.

The role of Print Supervisor at Staples is a pivotal leadership position within the retail environment, dedicated to driving results by selling and delivering comprehensive print and marketing solutions tailored to customers' unique needs. This full-time position involves managing and directing a team towards achievement of key performance metrics, enhancing customer engagement, and contributing to the overall success of the store. The Print Supervisor plays an essential role in ensuring that customers receive high-quality and total print solutions, assisting with their print and marketing objectives through consultative selling and expert advice.

In addition to selling, the Print Supervisor is responsible for mentoring and coaching associates, fostering a team-oriented culture that prioritizes exceptional customer service and operational efficiency. Candidates will appreciate the dynamic and fun workplace environment Staples offers, alongside competitive compensation that is based on qualifications and experience. This position comes with an attractive benefits package including generous paid time off, weekly pay, a bonus plan, 401(k) with company match, and full medical, dental, and vision insurance coverage. Staples also provides employees with discounts on in-store and online merchandise, services, warranty plans, as well as discounts at hundreds of retailers and restaurants, supporting work-life balance and financial wellbeing.

The Print Supervisor will act as a customer relationship builder by connecting with customers to offer creative, value-added print and marketing solutions. The role demands a focus on customer satisfaction through quality service, community engagement, and proactive communication using tools such as Salesforce.com for relationship management. The individual will lead a team dedicated to operational excellence, driving profitable sales and margin growth. Key responsibilities include conducting consultative conversations to understand customer needs, delivering tailored print solutions, coaching staff to surpass sales goals, and maintaining a flexible attitude toward other duties as assigned.

Qualified candidates will be experienced in managing teams, handling multiple priorities, and adapting to a fast-paced retail setting. Basic computer proficiency is essential, along with skills to manage electronic files, compose emails, and use Microsoft Word or similar programs effectively. Attention to detail is critical to maintain high-quality standards in all print outputs. The role also requires strong interpersonal skills to engage customers effectively, overcome objections, and maintain harmony within the team and with customers especially during high-pressure situations. Physical capability is necessary to handle printing materials weighing 10-50 pounds, climb ladders, and endure continuous standing and walking.

Staples values diversity and inclusion, seeking employees with varied backgrounds and perspectives to enhance innovation and customer experience. The company is an Equal Opportunity Employer that ensures all applicants receive consideration without regard to legally protected characteristics. Note that Staples does not sponsor work visas for this role.