Retail Sales Print Supervisor (East Point, GA)

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Full-time hours
Paid Time Off
Career Development Program
weekly pay
bonus plan
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
associate discounts

Job Description

Staples is a leading retailer known for providing a comprehensive range of office supplies, technology products, and business solutions designed to support customers in their professional and personal endeavors. With a strong commitment to customer service and a vibrant retail culture, Staples continually seeks enthusiastic individuals to join its team and contribute to its mission of helping customers succeed.

The company emphasizes inclusivity and values diversity, fostering a workplace environment where all employees feel supported and empowered to perform at their best. Staples offers a wide range of benefits and career development opportunities to help individuals advance professionally while maintaining a healthy work-life balance. This commitment to employee growth and satisfaction reflects in the company’s dedication to delivering exceptional service in every store location.

The role of Print Supervisor at Staples is a dynamic, leadership-oriented position that focuses on driving results within the print and marketing solutions segment. As a Print Supervisor, you will lead a team dedicated to providing total print solutions that help customers meet their print and marketing goals. This position requires strong leadership skills combined with excellent customer engagement capabilities to ensure a seamless and high-quality customer experience.

This full-time role offers excellent perks including generous paid time off, a weekly pay schedule, and eligibility for a bonus plan. Compensation is competitive and based on individual qualifications and experience. Additionally, employees benefit from a 401(k) plan with company match, comprehensive medical, dental, and vision insurance, and exclusive associate discounts on various merchandise and services both in-store and online.

In this role, you will be central to building strong relationships with customers, understanding their unique needs, and providing creative and value-added print and marketing solutions. Your ability to coach associates on exceptional customer service principles and consultative selling is critical to driving profitable sales and achieving operational excellence.

Utilizing tools such as Salesforce.com, you will manage customer interactions proactively through in-store engagement and outreach to foster loyalty and increase sales. Your leadership will be essential in maintaining a collaborative, inclusive, and high-energy team environment that thrives on customer satisfaction and operational success.

The Print Supervisor role also involves flexibility to undertake additional assigned duties and the physical capability to handle materials weighing between 10 and 50 pounds, including tasks that require climbing ladders and standing or walking for extended periods. Staples is looking for candidates who demonstrate integrity, strong conflict management skills, and a keen eye for quality to safeguard the business and enhance the customer experience.

Staples does not sponsor applicants for work visas for this position. As an Equal Opportunity Employer, Staples values diverse perspectives and actively promotes an inclusive culture, ensuring that every employee has the opportunity to contribute and excel. Joining Staples as a Print Supervisor means becoming a vital part of a renowned brand dedicated to delivering innovative solutions and outstanding service through the collective efforts of its people.

Job Requirements

  • High school diploma or equivalent
  • Previous supervisory experience
  • Strong communication skills
  • Basic computer proficiency
  • Customer service experience
  • Ability to manage a team
  • Physical ability to lift 10-50 pounds
  • Flexibility to work varied hours
  • Commitment to inclusivity and integrity
  • Problem solving skills

Job Qualifications

  • Able to work a flexible schedule based on the store’s needs
  • Experience directing a team and/or supervising others while managing many priorities
  • Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
  • Attention to detail and keen eye for noticing quality issues
  • Experience overcoming objection and engaging with customers to understand their needs
  • Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Job Duties

  • Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
  • Drive customer satisfaction by focusing on customer engagement, quality, and the community
  • Coach associates in exceptional service, consultative selling, and total solutions
  • Lead and develop a team committed to operational excellence in driving profitable sales and margin
  • Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
  • Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
  • Be flexible to perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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