Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Full-time hours
Paid Time Off
Career Development Program
weekly pay
bonus plan
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
associate discounts
Retail Discounts
Job Description
Staples is a prominent retail company known for its extensive range of office supplies, technology products, and business services. Operating nationwide, Staples is an industry leader committed to supporting businesses, educational institutions, and individual customers alike. With a strong focus on customer satisfaction and employee development, Staples fosters an inclusive and dynamic workplace culture that values diversity and nurtures talent. The company emphasizes collaboration and innovation, ensuring both its employees and customers receive exceptional service and solutions. Staples offers full-time employment opportunities with competitive compensation packages, comprehensive benefits, and career advancement paths to attract and retain motivated professionals.
The role of Print Supervisor at Staples is pivotal in directing a team to drive results aligned with key performance metrics through selling and delivering complete print solutions. This position involves providing customers with tailored print and marketing services designed to help them meet their business goals effectively. As a Print Supervisor, you will be integral to the store's success by creating customer relationships founded on trust and creativity within a team-oriented retail environment. The position requires a proactive approach to coaching associates in excellent customer service, consultative selling, and solution-driven sales techniques. You will leverage tools like Salesforce.com to manage customer engagement and outreach actively.
Enjoy the perks of a full-time position including generous paid time off, weekly pay, and eligibility for bonus plans. The compensation is determined by your experience and qualifications, reflecting the value Staples places on your contribution. Additional benefits include a 401(k) plan with company matching, comprehensive medical, dental, and vision insurance plans, and associate discounts on merchandise, services, and warranty programs both in-store and online. Staples also extends discounts at numerous retailers and restaurants, contributing to a well-rounded benefits package.
In this leadership role, you will cultivate a positive work environment that enhances both customer satisfaction and team performance. Your responsibilities will include coaching team members, managing sales operations to maximize profit and margin, and delivering a high standard of quality while addressing customer needs. Staples values flexibility and expects Print Supervisors to adapt to various duties to support the store’s overall objectives. This role is ideal for individuals with strong interpersonal skills, the ability to manage conflicts constructively, and a commitment to acting with integrity in all business practices. Staples promotes an inclusive culture encouraging employees to bring their unique perspectives, resulting in innovative ideas and superior service towards customers, ensuring the brand remains a trusted leader in the retail industry.
The role of Print Supervisor at Staples is pivotal in directing a team to drive results aligned with key performance metrics through selling and delivering complete print solutions. This position involves providing customers with tailored print and marketing services designed to help them meet their business goals effectively. As a Print Supervisor, you will be integral to the store's success by creating customer relationships founded on trust and creativity within a team-oriented retail environment. The position requires a proactive approach to coaching associates in excellent customer service, consultative selling, and solution-driven sales techniques. You will leverage tools like Salesforce.com to manage customer engagement and outreach actively.
Enjoy the perks of a full-time position including generous paid time off, weekly pay, and eligibility for bonus plans. The compensation is determined by your experience and qualifications, reflecting the value Staples places on your contribution. Additional benefits include a 401(k) plan with company matching, comprehensive medical, dental, and vision insurance plans, and associate discounts on merchandise, services, and warranty programs both in-store and online. Staples also extends discounts at numerous retailers and restaurants, contributing to a well-rounded benefits package.
In this leadership role, you will cultivate a positive work environment that enhances both customer satisfaction and team performance. Your responsibilities will include coaching team members, managing sales operations to maximize profit and margin, and delivering a high standard of quality while addressing customer needs. Staples values flexibility and expects Print Supervisors to adapt to various duties to support the store’s overall objectives. This role is ideal for individuals with strong interpersonal skills, the ability to manage conflicts constructively, and a commitment to acting with integrity in all business practices. Staples promotes an inclusive culture encouraging employees to bring their unique perspectives, resulting in innovative ideas and superior service towards customers, ensuring the brand remains a trusted leader in the retail industry.
Job Requirements
- able to work a flexible schedule based on the store's needs
- experience directing a team and/or supervising others while managing many priorities
- basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
- attention to detail and keen eye for noticing quality issues
- experience overcoming objection and engaging with customers to understand their needs
- ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
- manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Job Qualifications
- experience directing a team and/or supervising others while managing many priorities
- basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
- attention to detail and keen eye for noticing quality issues
- experience overcoming objection and engaging with customers to understand their needs
- ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
- manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
Job Duties
- connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
- drive customer satisfaction by focusing on customer engagement, quality, and the community
- coach associates in exceptional service, consultative selling, and total solutions
- lead and develop a team committed to operational excellence in driving profitable sales & margin
- consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
- leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
- be flexible to perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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