Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Tuition Assistance
401(k)
Employee Stock Purchase Program
associate discount
Track to the Trades program
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a leading FORTUNE 100 home improvement retailer headquartered in Mooresville, North Carolina. With over 1,700 stores, 530 branches, and 130 distribution centers across the United States, Lowe's serves approximately 16 million customer transactions each week. In fiscal year 2025, the company reported sales exceeding $86 billion, highlighting its position as a top player in the home improvement industry. Lowe's is committed to supporting the communities it operates within by focusing on initiatives such as creating safe and affordable housing, enhancing community spaces, fostering the development of skilled trade experts, and providing disaster relief to those in need. With a workforce of around 300,000 associates, Lowe's maintains a strong corporate culture built on diversity, equity, and inclusion by treating all employees fairly regardless of race, gender, disability, or veteran status.
The role of Customer Service Associate at Lowe's offers an outstanding opportunity for individuals passionate about delivering exceptional customer care while helping customers solve home improvement problems. This position can be either part-time or full-time, offering flexibility for those seeking various employment arrangements. As a Customer Service Associate, you will be the first point of contact welcoming customers to Lowe's, guiding them in finding the right products and services tailored to their home improvement projects. The position involves working within specific store departments such as Appliances, Cabinets, Flooring, Gardening, Hardware, Tools, Millwork, Plumbing, Electrical, Paint, Home Decor, Tool Rental, or Pro Services, depending on the store's needs and individual skill sets.
During a typical day, you will engage with customers by answering their questions, assisting with product selection, occasionally loading merchandise, replenishing stock, and ensuring a pleasant shopping experience. Your responsibilities will also include processing orders accurately, cross-training to provide support in other store areas, and preparing merchandise to meet customer specifications like tinting paint or cutting materials. Since customer satisfaction is key, excellent communication skills, patience, and a friendly demeanor are essential for success in this role. Being physically capable of lifting up to 25 pounds unassisted and standing for long periods is also important to perform duties effectively.
Lowe's extends numerous benefits to its associates, including multiple health insurance options, a tuition assistance program to support continuous learning, a company-matching 401(k) plan, an Employee Stock Purchase Program, a 10% associate discount, and a Track to the Trades program designed to develop trade skills. In addition to competitive pay, Lowe's fosters a positive work-life balance by offering flexible schedules. This role is inclusive and encourages applications from bilingual candidates, military members, and veterans, reflecting Lowe's commitment to diversity and equal opportunity. Travel requirements are minimal, limited to occasional trips for meetings or training. The working environment at Lowe's can vary, including indoor and outdoor conditions, with exposure to different weather elements and noise levels depending on store location. Overall, this position offers rewarding career potential for those who enjoy hands-on work and customer interaction in the vibrant home improvement sector.
The role of Customer Service Associate at Lowe's offers an outstanding opportunity for individuals passionate about delivering exceptional customer care while helping customers solve home improvement problems. This position can be either part-time or full-time, offering flexibility for those seeking various employment arrangements. As a Customer Service Associate, you will be the first point of contact welcoming customers to Lowe's, guiding them in finding the right products and services tailored to their home improvement projects. The position involves working within specific store departments such as Appliances, Cabinets, Flooring, Gardening, Hardware, Tools, Millwork, Plumbing, Electrical, Paint, Home Decor, Tool Rental, or Pro Services, depending on the store's needs and individual skill sets.
During a typical day, you will engage with customers by answering their questions, assisting with product selection, occasionally loading merchandise, replenishing stock, and ensuring a pleasant shopping experience. Your responsibilities will also include processing orders accurately, cross-training to provide support in other store areas, and preparing merchandise to meet customer specifications like tinting paint or cutting materials. Since customer satisfaction is key, excellent communication skills, patience, and a friendly demeanor are essential for success in this role. Being physically capable of lifting up to 25 pounds unassisted and standing for long periods is also important to perform duties effectively.
Lowe's extends numerous benefits to its associates, including multiple health insurance options, a tuition assistance program to support continuous learning, a company-matching 401(k) plan, an Employee Stock Purchase Program, a 10% associate discount, and a Track to the Trades program designed to develop trade skills. In addition to competitive pay, Lowe's fosters a positive work-life balance by offering flexible schedules. This role is inclusive and encourages applications from bilingual candidates, military members, and veterans, reflecting Lowe's commitment to diversity and equal opportunity. Travel requirements are minimal, limited to occasional trips for meetings or training. The working environment at Lowe's can vary, including indoor and outdoor conditions, with exposure to different weather elements and noise levels depending on store location. Overall, this position offers rewarding career potential for those who enjoy hands-on work and customer interaction in the vibrant home improvement sector.
Job Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using common retail technology, such as smart phones and tablets
- reading, writing, and performing basic arithmetic (addition and subtraction)
- able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Job Qualifications
- 6 months of retail and/or customer service experience
- bi-lingual skills
- certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials)
Job Duties
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
- assist customers with locating and handling merchandise
- down stock merchandise by looking for empty areas on shelves and replenishing supplies
- process orders and deliveries accurately so customers receive merchandise as expected and on time
- cross-functionally train in other areas of the store to help deliver the best customer service
- prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- guide customers through shopping or checkout
- complete other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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