
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $17.95
Work Schedule
Flexible
Benefits
health insurance options
Tuition assistance program
company-matching 401(k)
Employee Stock Purchase Program
10% Associate Discount
Track to the Trades program
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement company that plays a significant role in enhancing homes and communities across the United States. With over 1,750 home improvement stores, 540 branches, and 120 distribution centers nationwide, Lowe's serves millions of customers weekly. The company operates with a workforce of approximately 300,000 associates who are dedicated to delivering exceptional customer service and support. Headquartered in Mooresville, North Carolina, Lowe's is committed to community development through programs that advocate for safe and affordable housing, community space improvements, development of skilled trade experts, and providing disaster relief to communities in need. Lowe's has built a strong reputation as a leading home improvement retailer, boasting fiscal year 2025 sales exceeding $86 billion.
The role of a Customer Service Associate at Lowe's is integral to the company’s success in ensuring a superior shopping experience for its customers. As a Customer Service Associate, you are the welcoming face of the store, providing top-tier customer service that helps shoppers feel comfortable and informed about their home improvement needs. This role is perfect for individuals who are passionate about helping others and enjoy engaging directly with customers to solve their home improvement challenges.
Customer Service Associates at Lowe's work across various departments such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Your daily duties include assisting customers in locating and selecting merchandise, answering questions, processing orders, and ensuring timely delivery of products. Additionally, associates may prepare merchandise by performing specialized tasks, such as mixing paint, cutting and threading pipe, or bundling wood, tailored to the department's needs.
Lowe's supports its associates through a comprehensive benefits program and flexible scheduling options, making it an ideal employer for those seeking either part-time work or a long-term career. Associates can take advantage of multiple health insurance plans, a tuition assistance program for continuing education, a company-matching 401(k) plan, an Employee Stock Purchase Program, and a generous 10% associate discount. Moreover, Lowe's offers unique training opportunities, including the Track to the Trades program, to help associates develop new skills and advance their careers within the company.
The hourly pay range for this position is between $16.00 and $17.95, with the starting pay calibrated based on factors such as location, education, training, and experience. Lowe's values diversity, equity, and inclusion and encourages bilingual candidates, military personnel, and veterans to apply. The company firmly believes that embracing diverse backgrounds and skills enhances its ability to serve customers and enrich the community.
In your role as a Customer Service Associate, you will be essential in creating a welcoming environment, providing personalized support, and contributing to the overall success of the store. Whether you are helping a customer choose the right tool, directing them through product selections, or assisting with checkout, your efforts directly impact the customer’s satisfaction and Lowe’s reputation. This position provides opportunities for growth and learning, fostering a collaborative and supportive workplace.
The role of a Customer Service Associate at Lowe's is integral to the company’s success in ensuring a superior shopping experience for its customers. As a Customer Service Associate, you are the welcoming face of the store, providing top-tier customer service that helps shoppers feel comfortable and informed about their home improvement needs. This role is perfect for individuals who are passionate about helping others and enjoy engaging directly with customers to solve their home improvement challenges.
Customer Service Associates at Lowe's work across various departments such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Your daily duties include assisting customers in locating and selecting merchandise, answering questions, processing orders, and ensuring timely delivery of products. Additionally, associates may prepare merchandise by performing specialized tasks, such as mixing paint, cutting and threading pipe, or bundling wood, tailored to the department's needs.
Lowe's supports its associates through a comprehensive benefits program and flexible scheduling options, making it an ideal employer for those seeking either part-time work or a long-term career. Associates can take advantage of multiple health insurance plans, a tuition assistance program for continuing education, a company-matching 401(k) plan, an Employee Stock Purchase Program, and a generous 10% associate discount. Moreover, Lowe's offers unique training opportunities, including the Track to the Trades program, to help associates develop new skills and advance their careers within the company.
The hourly pay range for this position is between $16.00 and $17.95, with the starting pay calibrated based on factors such as location, education, training, and experience. Lowe's values diversity, equity, and inclusion and encourages bilingual candidates, military personnel, and veterans to apply. The company firmly believes that embracing diverse backgrounds and skills enhances its ability to serve customers and enrich the community.
In your role as a Customer Service Associate, you will be essential in creating a welcoming environment, providing personalized support, and contributing to the overall success of the store. Whether you are helping a customer choose the right tool, directing them through product selections, or assisting with checkout, your efforts directly impact the customer’s satisfaction and Lowe’s reputation. This position provides opportunities for growth and learning, fostering a collaborative and supportive workplace.
Job Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using common retail technology, such as smart phones and tablets
- reading, writing, and performing basic arithmetic (addition and subtraction)
- able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Job Qualifications
- 6 months of retail and/or customer service experience
- bi-lingual skills
- certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
- reading, writing, and performing basic arithmetic (addition and subtraction)
Job Duties
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
- assist customers with locating and handling merchandise
- down stock merchandise by looking for empty areas on shelves and replenishing supplies
- process orders and deliveries accurately so customers receive merchandise as expected and on time
- cross-functionally train in other areas of the store to help deliver the best customer service
- prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- guide customers through shopping or checkout
- complete other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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