Retail Sales Associate Full Time

Springfield, VA, USA|

Job Overview

Employment Type

Full-time

Benefits

Paid Weekly

Health Insurance

401k plan with company match

Paid Time Off

associate discounts

Tuition Assistance

Career pathing

development opportunities

Job Description

PetSmart is a leading specialty retailer of pet products, services, and solutions. With over 50,000 associates across North America, PetSmart is dedicated to providing exceptional pet care and enriching the lives of pets and their owners. Established with the mission of helping people and pets live together with joy, PetSmart has fostered a values-based culture built on teamwork, mutual respect, and a passion for pet wellness. The company’s retail environment not only offers a wide range of pet products, but also provides pet services, such as grooming, training, and adoption events, creating a comprehensive experience for pet parents. PetSmart prioritizes associate growth and development, offering career pathing opportunities and extensive benefits to full-time employees, affirming its commitment to its workforce alongside its devotion to pets.

The Retail Sales Associate role at PetSmart is a full-time position designed for individuals who are passionate about pets and wish to create memorable experiences for pet parents. This role serves as a vital touchpoint between customers and the company, ensuring that every interaction reflects PetSmart’s mission and values. As a Retail Sales Associate, you will engage actively with customers to answer questions, recommend merchandise, and facilitate smooth transactions both in person and through online order pick-ups. The position entails direct care and maintenance of store-owned pets, ensuring their health and safety by adhering to care standards and administering medications as needed. Additionally, the associate maintains the store’s cleanliness, supports merchandising activities such as pricing and product display, and promotes special events to foster community engagement.

This role demands a blend of customer service expertise, knowledge of pet care, and the ability to work collaboratively within a team-oriented environment. Flexibility in working hours, including evenings, weekends, and holidays, is required to best serve the varied schedules of pet parents. Physical demands include frequent standing, walking, and lifting of up to 50 pounds, with occasional team lifts over 100 pounds, reflecting the hands-on nature of the job. The Retail Sales Associate is also expected to uphold a safe environment for all associates, pets, and customers, responding swiftly to any health or safety concerns.

PetSmart offers an inclusive work culture that values diversity and encourages associates to bring their unique perspectives to the team. The company ensures equal employment opportunities and provides reasonable accommodations for applicants with disabilities. Compensation for this role is hourly with pay rates based on experience, skills, and location, guaranteeing at least the local minimum wage. Benefits for full-time associates include health and wellness coverage, a 401k plan with company match, paid time off, tuition assistance, and associate discounts, fostering a supportive and rewarding employment experience.

Joining PetSmart means becoming part of a passionate community committed to making a meaningful impact every day by supporting the bond between pets and their owners. For individuals dedicated to pet care and exceptional customer service, this full-time Retail Sales Associate position offers a fulfilling opportunity to grow personally and professionally within a leading pet specialty retailer.

Job Requirements

Must be over the age of 18 except where otherwise required by local or state law
High school diploma or equivalent preferred
Ability to stand, walk, climb ladders, and use hands to handle, feel, hold, write
Frequent reaching, stooping, kneeling, crouching, talking, and hearing required
Must be able to lift and/or move up to 50 pounds frequently and team lift/move more than 100 pounds occasionally
Ability to work flexible hours including evenings, weekends, and holidays
Commitment to safety and pet care standards
Willingness to work in an environment with moderate noise and exposure to live animals and pet hair

Job Qualifications

Strong written and verbal communication skills
Flexibility in schedule, able to work evenings, weekends, and holidays as needed
Ability to react under pressure and maintain composure

Job Duties

Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online
Greets pet parents and answers their questions throughout the store
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums)
Maintains total store cleanliness standards
Supports the store with weekly price changes and monthly promotional pricing
Stages and sorts new product to match sales floor planners
Faces, fills, and recovers products to meet sales floor standards
Recommends, informs, and sells merchandise, services and live pets
Administers store owned pet medications as directed by veterinarian
Promotes special events such as adoption weekends, Treats enrollment, charity events, etc
Ensures a safe environment for our associates, pets, and pet parents
Responsible for taking immediate action when a sick/injured pet is identified in the store
transport to the vet as needed
Assists and works in various areas throughout the store (including services) as required
Other duties may be assigned
Participates in our culture of Belonging and Recognition
Follows all Company Policies and Procedures