Retail Sales Associate Full Time

Newport News, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Work Schedule

Flexible

Weekend Shifts

Benefits

Paid Weekly

health benefits

401k plan

Paid Time Off

associate discounts

Tuition Assistance

Career pathing

development opportunities

Job Description

PetSmart is a leading specialty retailer of pet products, services, and solutions, dedicated to fulfilling the needs and desires of pet parents and their pets. Known for its commitment to providing quality products and exceptional service, PetSmart operates over 1,600 stores across the United States, Canada, and Puerto Rico. The company prides itself on fostering a culture of inclusivity, diversity, and passion for pets, with a robust workforce of around 50,000 associates who are united by a shared mission: to do Anything for Pets. PetSmart not only offers a wide variety of pet supplies but also supports pet adoption, pet grooming, training, and veterinary services, making it a one-stop destination for pet lovers everywhere. The company emphasizes employee growth by providing numerous opportunities for career advancement, training, and development, alongside comprehensive benefits such as health and wellness programs, 401k plans with company match, tuition assistance, and paid time off. This initiative highlights PetSmart’s dedication to supporting the personal and professional growth of its team members while promoting a workplace where everyone feels they belong.

The role of Retail Sales Associate at PetSmart is a full-time position integral to the company's mission of delivering exceptional customer service and creating memorable experiences for pet parents and their pets. As a Retail Sales Associate, you will serve as the frontline representative, engaging with customers both in-store and online to meet their needs and exceed their expectations. Your responsibilities will include greeting customers, answering their inquiries about pet products and services, assisting with online order pickups, and maintaining the overall cleanliness and safety of the store environment. Additionally, you will be entrusted with the care of store-owned pets—feeding, watering, cleaning habitats, and administering medications as directed by a veterinarian. This role requires a genuine love for animals, strong communication skills, and the ability to work collaboratively in a fast-paced retail environment. You will also participate in promotional events such as adoption weekends and charity initiatives, helping to foster community engagement and awareness. PetSmart values flexibility and teamwork, expecting associates to adapt to varied duties and schedules, including evenings, weekends, and holidays. The position is hourly paid, with compensation based on experience and location, ensuring at least the local minimum wage. PetSmart actively promotes a safe, supportive, and inclusive workplace where employees can thrive while making a difference in the lives of pets and their families. By joining PetSmart, associates become part of a passionate community dedicated to meaningful impact and moments that matter every day.

Job Requirements

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc
Frequently required to reach with hands and arms
stoop, kneel, crouch, talk and hear
Specific vision abilities required by this job include depth perception
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair
The noise level is moderate in the work environment
however, associates may be exposed to high levels of noise at times
Exposure to live animals and their handling is common
Applicants must be over the age of 18 except in Montana or where otherwise required by local or state law

Job Qualifications

Strong written and verbal communication skills
Flexibility in schedule, able to work evenings, weekends, and holidays as needed
Ability to react under pressure and maintain composure

Job Duties

Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online
Greets pet parents and answers their questions throughout the store
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums)
Maintains total store cleanliness standards
Supports the store with weekly price changes and monthly promotional pricing
Stages and sorts new product to match sales floor planners
Faces, fills, and recovers products to meet sales floor standards
Recommends, informs, and sells merchandise, services and live pets
Administers store owned pet medications as directed by veterinarian
Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
Ensures a safe environment for our associates, pets, and pet parents
Responsible for taking immediate action when a sick/injured pet is identified in the store
transport to the vet as needed
Assists and works in various areas throughout the store (including services) as required
Other duties may be assigned
Participates in our culture of Belonging and Recognition
Follows all Company Policies and Procedures