Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $20.83
Work Schedule
Standard Hours
Flexible
Benefits
weekly pay
Free memberships
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Employee stock purchase plan
Job Description
BJ's Wholesale Club is a leading membership warehouse club with more than 30,000 team members dedicated to helping families save on what matters most. As a prominent retail company, BJ's Wholesale Club is committed to building a purposeful and inclusive team environment where every employee contributes to delivering excellent service and value to its members. The company provides a wide range of products, from groceries to household essentials, enabling members to access quality merchandise at competitive prices. BJ's Wholesale Club focuses on creating meaningful career opportunities while supporting the personal and professional growth of its employees through comprehensive benefits and development programs.
This position involves executing sales and customer service strategies within the BJ's Wholesale Club environment, with specific responsibility for Acquisition 365 and the renewal, upgrade, and cross-selling of BJ's Loyalty Programs. The role also includes handling merchandise returns, exchanges, and pick-ups as well as responding promptly to customer service inquiries. The successful candidate will provide efficient and friendly member service with a commitment to achieving club goals and maintaining BJ's high standards for member satisfaction. Working at BJ's Wholesale Club means being part of a team driven by purpose, agility, and a focus on innovation and inclusivity to create a positive environment for both team members and members. This role requires excellent communication skills, a positive attitude, and the ability to work collaboratively to deliver superior service experiences aligned with the GOLD Member Standards and club policies.
This is a full-time, hourly paid position with a pay range of $17.00 to $20.83 per hour. BJ's Wholesale Club offers weekly pay so employees can manage their finances on their terms. Additionally, employees enjoy benefits such as free membership cards, generous paid time off, flexible and affordable health coverage options, retirement savings plans, and employee stock purchase opportunities. This role is integral to providing the welcoming, safe, and high-quality shopping experience that BJ's members expect and value.
This position involves executing sales and customer service strategies within the BJ's Wholesale Club environment, with specific responsibility for Acquisition 365 and the renewal, upgrade, and cross-selling of BJ's Loyalty Programs. The role also includes handling merchandise returns, exchanges, and pick-ups as well as responding promptly to customer service inquiries. The successful candidate will provide efficient and friendly member service with a commitment to achieving club goals and maintaining BJ's high standards for member satisfaction. Working at BJ's Wholesale Club means being part of a team driven by purpose, agility, and a focus on innovation and inclusivity to create a positive environment for both team members and members. This role requires excellent communication skills, a positive attitude, and the ability to work collaboratively to deliver superior service experiences aligned with the GOLD Member Standards and club policies.
This is a full-time, hourly paid position with a pay range of $17.00 to $20.83 per hour. BJ's Wholesale Club offers weekly pay so employees can manage their finances on their terms. Additionally, employees enjoy benefits such as free membership cards, generous paid time off, flexible and affordable health coverage options, retirement savings plans, and employee stock purchase opportunities. This role is integral to providing the welcoming, safe, and high-quality shopping experience that BJ's members expect and value.
Job Requirements
- High school diploma or equivalent preferred
- Ability to communicate effectively with members and team
- Ability to handle returns and exchanges professionally
- Capability to work full-time with a flexible schedule
- Regular and predictable attendance required
- Ability to lift objects up to 30 pounds occasionally
- Comfortable working indoors with occasional exposure to cleaning agents
- Commitment to upholding company standards and policies
Job Qualifications
- Prior front line or customer service experience preferred
- Previous sales experience preferred
- Results driven with proven success in goal achievement
- Basic math skills preferred
- Computer proficiency preferred
Job Duties
- Execute Acquisition 365 and membership renewals
- Cross-sell and upgrade BJ’s Loyalty Programs
- Manage merchandise returns, exchanges, and pick-ups
- Provide general customer service and respond to inquiries
- Support and enforce club policies and procedures
- Maintain a safe and positive environment for members and team members
- Achieve sales and service goals according to company benchmarks
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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