Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Extended health
Dental benefits
Vision Insurance
employee discount
Life insurance
Disability insurance
Flex Spending Account
401k
Paid Time Off

Job Description

Ashley Furniture Industries, Inc. holds its position as the largest home furnishings manufacturer in the world, a legacy that spans more than seventy-five years. Renowned for its commitment to quality, style, and affordability, Ashley Furniture has transformed countless homes globally by offering an extensive range of furniture for every room and taste. The company operates through a growing network of retail stores, showcasing its expansive product line designed to meet diverse customer needs and preferences. Ashley Furniture's reputation is built not only on its products but also on its dedication to customer satisfaction and innovation in the home furnishings market.

The company is currently expanding its physical retail presence to accommodate a rising and diverse customer base, signaling a wealth of career opportunities for motivated individuals eager to join a fast-paced, thriving environment. Ashley Furniture’s corporate ethos centers on creating environments that inspire, delight, and satisfy customer demands by aligning with contemporary lifestyles and design trends while maintaining timeless appeal.

This dynamic growth offers an exciting opportunity for the role of Retail Sales Associate. The Retail Sales Associate at Ashley Furniture plays a pivotal role in transforming casual store visitors into loyal, repeat customers. Serving as the face of the brand, associates are entrusted with guiding guests through the shopping experience, offering expert advice on home furnishings, and helping customers to envision and create spaces that reflect their personal style and needs. This role requires individuals who are not only knowledgeable about products but also have a passion for lifestyle retail and excel in providing outstanding service within a high-energy retail environment.

Retail Sales Associates thrive by engaging guests with enthusiasm and professionalism, fostering a welcoming atmosphere within the store. Their ability to inspire excitement about Ashley Furniture's products is central to encouraging purchases and building lasting customer relationships. The position demands entrepreneurial spirit and ambitious sales capability – associates are not only expected to meet but strive to exceed sales goals and key performance indicators, contributing directly to the store’s success.

Beyond sales, the role involves a wide range of responsibilities including processing transactions accurately, managing credit applications and financing information, addressing customer concerns promptly and independently, and assisting with inventory management and loss prevention measures. Retail Sales Associates also participate actively in daily store operations such as opening and closing procedures and cash reconciliations, ensuring smooth and efficient store management.

Individuals who excel in this role tend to be outgoing, friendly, and communicative, energizing both customers and their colleagues. They are comfortable working flexible hours, including weekends and holidays, in a position that rewards team players who value exceptional service and customer satisfaction. This position is ideal for those who enjoy inspiring others, sharing new ideas, and contributing to a positive and productive sales environment, making it a perfect fit for driven sales professionals looking to build a fulfilling career in retail with a reputed leader in home furnishings.

Job Requirements

  • Legally authorized to work in the US
  • At least 18 years old
  • Ability to lift, tug, and pull 25 lbs with or without accommodation
  • High school diploma or equivalent, preferred
  • 1 year customer service and/or sales experience, preferred
  • Ability to work flexible hours, including weekends and holidays
  • Maintain reliable attendance

Job Qualifications

  • High school diploma or equivalent, preferred
  • Minimum of 1 year customer service and/or sales experience, preferred
  • Ability to lift, tug, and pull 25 lbs with or without accommodation
  • Legally authorized to work in the US
  • At least 18 years old
  • Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to
  • Conveys information in a way that inspires action
  • Gets excited by developing and sharing fresh ideas
  • Ability to work flexible hours, including weekends and holidays
  • Communicates information in a motivating manner that prompts action
  • Flourishes in an environment that values exceptional service and customer satisfaction
  • Maintains reliable attendance

Job Duties

  • Provide outstanding service experience for every customer and guest
  • Maintain a welcoming, professional, visible presence at the front desk
  • Engage with guests, ensuring they are always treated in a cordial, respectful manner representing the company's brand image
  • Accurately and efficiently process sales orders, adhering to cash handling protocols
  • Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions
  • Address customer concerns independently whenever possible
  • Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists
  • Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks
  • Meet and exceed sales goals, align to KPI’s and performance standards
  • Complete any additional tasks as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


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