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Retail Sales Associate

Job Overview

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Compensation

Hourly
Range $17.13 - $17.63
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Benefits

associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
credit union
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
health care flexible spending account
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance

Job Description

TJ Maxx is a leading retailer operating under The TJX Companies, a Fortune 100 organization recognized globally as the world's premier off-price retailer. TJX Companies operates a vibrant network of retail stores including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, alongside four global Home Offices and Distribution Centers. The company thrives on diversity, collaboration, and personal and professional development, providing employees with ample opportunities to grow and make significant contributions within a supportive environment. TJ Maxx stores focus on delivering exceptional customer experiences, offering discounted, high-quality merchandise across various departments. The brand prides itself on maintaining a dynamic store environment that emphasizes operational excellence, merchandising standards, and loss prevention strategies.

The opportunity at the TJ Maxx Store in Spokane, WA presents a customer service role essential for sustaining the brand's reputation for highly satisfying customer interactions. The position primarily involves engaging with customers to ensure they receive excellent service, embodying company customer experience principles, and contributing towards an organized and clean store layout. Employees may be cross-trained across multiple departments to support operational needs, enhancing versatility and on-the-job learning. The job offers a flexible work schedule and competitive pay starting between $17.13 and $17.63 per hour with a full pay range of $17.13 to $27.20 per hour, which varies based on qualifications and experience. Working at TJ Maxx includes adhering to labor laws, promoting store culture through honesty and respect, and taking part in shrink reduction and safety awareness programs.

This role is perfect for individuals passionate about retail customer service, who excel in multitasking and adaptability, and are committed to fostering a positive, inclusive store environment. Employees are expected to execute merchandising philosophies, manage customer transactions accurately, support credit and loyalty programs, and participate in overall store housekeeping and recovery efforts. This comprehensive role promises not only a stable employment experience but also growth potential within a globally recognized retail corporation, offering a rich, rewarding career path for individuals keen to advance in retail management and customer service.

Job Requirements

  • Able to work a flexible schedule to support business needs
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Must adhere to all labor laws, policies, and procedures
  • Ability to maintain store cleanliness and follow merchandising standards
  • Strong interpersonal skills including honesty, integrity, and respect
  • Willingness to participate in shrink reduction and safety programs

Job Qualifications

  • Possesses excellent customer service skills
  • Strong communication and organizational skills with attention to detail
  • Capable of multi-tasking and responding appropriately to changes in direction or unexpected situations
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Job Duties

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases and returns and counts change back to customers according to established procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor
  • Initiates and participates in store recovery throughout the day
  • Maintains cleanliness and organizational standards on the sales floor and entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction and safety awareness programs

Job Criteria

Experience

No experience required


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