Retail Sales Ambassador - Intimates, Ala Moana Center - Full Time

Macy's is not just a department store; it is a historic American retail icon that has been a beloved part of the nation's culture and community for over 160 years. Known for blending innovation with tradition, Macy's has established itself as a place where inspiring stores and irresistible products come together to create unique shopping experiences. From iconic events like the Macy's 4th of July Fireworks to the magical Thanksgiving Day Parade, Macy's continues to be deeply woven into the fabric of American life, making it more than a retail destination — it is a place where memorable moments and milestones are shared by customers and colleagues alike.

As a full-service retail company, Macy's prides itself on offering exciting career opportunities in a dynamic and inclusive environment. With a commitment to diversity and continuous growth, Macy's offers comprehensive benefits and a supportive workplace culture that values employees' contributions and well-being.

The role of Ambassador at Macy's is a vital and exciting position designed for individuals who are passionate about customer service and sales. Ambassadors act as expert representatives for designated vendors, brands, or areas within the store. By cultivating strong relationships with customers and delivering exceptional product knowledge, they drive sales and upsell opportunities effectively. This position is critical in building repeat clientele and enhancing the customer journey by offering personalized recommendations and expert guidance.

Ambassadors also serve as vital communication links between vendors, personal stylists, and store leadership. They ensure that the sales floor is not only visually appealing and organized but also properly signed for promotional sales and markdown events. Ambassadors are responsible for executing strategic merchandising initiatives to maintain sales momentum and to achieve or exceed sales and margin goals.

In addition to daily floor responsibilities, Ambassadors lead and organize customer-facing vendor-sponsored events designed to generate excitement and increase sales. They work closely with the vendor community to meet participation and sales targets for these events. Proficiency with Macy’s point of sale systems and company devices is essential to facilitate smooth and positive checkout experiences.

Macy's offers flexible scheduling options for both full-time and part-time Ambassadors, with hours based on business needs and individual availability. Full-time colleagues generally work 30 or more hours per week, while part-time roles range from 12 to 24 hours weekly. With a focus on employee well-being, Macy's complements this role with competitive pay, performance incentives, and comprehensive health and wellness benefits.

Working as an Ambassador at Macy's means joining a vibrant team where every day brings an opportunity to connect with customers, develop professionally, and contribute to the ongoing success of one of America’s most cherished retailers. Ambassadors will thrive in an environment that encourages creativity, self-motivation, and collaboration, supported by continuous learning and leadership development programs. The position demands energetic individuals who excel at relationship building, time management, and communication, combined with flexibility to work various shifts including evenings, weekends, and holidays.

Macy’s commitment to an inclusive workplace also means fostering an environment of respect and acceptance, both among colleagues and with customers. This role provides a chance to be at the forefront of delivering authentic and memorable customer experiences while helping write the next chapter in Macy’s storied legacy.