Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Employee assistance program
flexible scheduling
Job Description
DICK'S Sporting Goods is a leading retailer in the sporting goods industry, dedicated to empowering athletes and outdoor enthusiasts at all levels. Founded with a mission to inspire and equip athletes to achieve their goals, DICK'S Sporting Goods has grown to become a household name across the United States, offering a comprehensive range of high-quality sporting equipment, apparel, and footwear. The company values inclusivity and diversity, reflecting the communities it serves through its workforce and operations. With a strong commitment to customer service and community engagement, DICK'S Sporting Goods fosters a team environment where every member contributes to harnessing the positive impact of sports on individuals' lives.
This role is for the position of Climbing Lead within their retail store environment. As the Climbing Lead, you will play a vital role in leading the climbing department, providing expert guidance and support to customers utilizing the in-store rock wall experience. Your passion for climbing and ability to educate and engage customers will be central to this role. You will be responsible for supervising daily operations, driving the highest standards of customer service, and ensuring the safety of all climbing activities. The role is designed to blend customer interaction, staff training, and operational oversight to create an enjoyable and educational experience for all visitors. Serving as a liaison between the store management and the climbing team, this role requires strong communication skills and leadership capabilities.
Key responsibilities include instructing climbing techniques to a diverse range of participants, supervising climb sessions to maintain safety protocols, assisting with merchandise presentation to showcase the best climbing-related products, and contributing to departmental scheduling and workflow management. The Climbing Lead will also help train and mentor new employees, driving a culture of knowledge sharing and continuous improvement within the team. This position requires a blend of technical climbing expertise and retail experience to ensure a seamless integration of product knowledge and customer engagement.
Working at DICK'S Sporting Goods as a Climbing Lead offers the opportunity to be part of a dynamic retail team that values customer experience and employee development. The company supports training and certification compliance, emphasizing safety and operational excellence. This role demands a proactive and action-oriented individual who thrives in a collaborative environment and is motivated by helping others achieve their potential both in climbing and in their careers. If you are passionate about climbing and dedicated to delivering exceptional service, this is a rewarding opportunity to join a team that is passionate about sports and community impact.
This role is for the position of Climbing Lead within their retail store environment. As the Climbing Lead, you will play a vital role in leading the climbing department, providing expert guidance and support to customers utilizing the in-store rock wall experience. Your passion for climbing and ability to educate and engage customers will be central to this role. You will be responsible for supervising daily operations, driving the highest standards of customer service, and ensuring the safety of all climbing activities. The role is designed to blend customer interaction, staff training, and operational oversight to create an enjoyable and educational experience for all visitors. Serving as a liaison between the store management and the climbing team, this role requires strong communication skills and leadership capabilities.
Key responsibilities include instructing climbing techniques to a diverse range of participants, supervising climb sessions to maintain safety protocols, assisting with merchandise presentation to showcase the best climbing-related products, and contributing to departmental scheduling and workflow management. The Climbing Lead will also help train and mentor new employees, driving a culture of knowledge sharing and continuous improvement within the team. This position requires a blend of technical climbing expertise and retail experience to ensure a seamless integration of product knowledge and customer engagement.
Working at DICK'S Sporting Goods as a Climbing Lead offers the opportunity to be part of a dynamic retail team that values customer experience and employee development. The company supports training and certification compliance, emphasizing safety and operational excellence. This role demands a proactive and action-oriented individual who thrives in a collaborative environment and is motivated by helping others achieve their potential both in climbing and in their careers. If you are passionate about climbing and dedicated to delivering exceptional service, this is a rewarding opportunity to join a team that is passionate about sports and community impact.
Job Requirements
- High school diploma or equivalent
- Climbing certification required
- Previous experience in retail or customer service preferred
- Ability to instruct climbing techniques to various age groups
- Strong communication and leadership skills
- Ability to manage department operations and scheduling
- Commitment to safety and adherence to standard operating procedures
- Must be at least 18 years old
Job Qualifications
- Flexible availability including nights, weekends, and holidays
- Prior retail sales or customer-focused experience preferred
- Climbing certification required
- Must be at least 18 years old to comply with labor laws and job-specific requirements
Job Duties
- Drive the highest level of customer service within the department while engaging in behaviors aligned with company service and selling standards
- Provide consultative advice and demonstrate excellent product knowledge to enhance customer experience
- Instruct climbing techniques for climbers of all ages and experience levels
- Teach instructional lessons as needed or requested
- Supervise climb sessions to ensure safety and compliance
- Uphold company standards for merchandise presentation including floor sets, signing, price changes, replenishment and recovery
- Assist with general supervision of the store including opening and closing, front end and cash office functions
- Manage department scheduling, direct workflow, assign daily tasks, and monitor project status
- Communicate company initiatives, programs, and promotions to department guides
- Identify and address safety concerns with the rock wall and climbing equipment following loss prevention standards
- Maintain and enforce safety-related standard operating procedures for the climbing wall and store
- Ensure safety and security of teammates, customers, and property per local regulations
- Ensure all required certifications are completed and maintained
- Train associates on company procedures and programs including new hire training and cross training
- Mentor new hires by sharing knowledge, best practices, and providing timely feedback
- Organize team-building events at the rock wall
- Perform additional tasks as assigned by management
Job Criteria
Experience
No experience required
Job Location
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