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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc. is a prominent leader in the arts and crafts retail industry, operating over 1,300 stores across 49 states in the United States and Canada, as well as maintaining a strong online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is the ultimate destination for all things creative, offering a wide range of crafting supplies, framing products, and project ideas for customers of all ages and skill levels. Michaels is dedicated to fueling creativity and celebration, and its mission is reflected in everything from its extensive product selection to its commitment... Show More
Job Requirements
- High school diploma or equivalent
- Experience in retail or customer service environment
- Ability to stand for long periods and perform physical tasks such as lifting and bending
- Strong interpersonal and communication skills
- Ability to work flexible hours including nights, weekends, and early mornings
- Must be able to handle multiple events and administrative tasks simultaneously
- Commitment to maintaining cleanliness and safety standards
- Ability to work effectively in a fast-paced retail environment
- Must satisfy all federal, state, and local legal requirements for employment
- Ability to provide excellent customer service
- Willingness to be cross-trained in additional store functions
Job Qualifications
- Experience with event planning and coordination
- Excellent communication skills including written, verbal, and nonverbal communication
- Demonstrated ability to engage and interact effectively with children and adults
- Strong organizational, interpersonal, and creative problem-solving skills
- Retail and/or customer service experience
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
- Experience with children’s events preferred
- Basic administrative skills including answering phones and emails
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer survey
- Assist with Omni channel processes, including Buy Online Pickup in Store and Ship From Store
- Participate in the truck un-load, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs to ensure compliance
- Interact with others in an accepting and respectful manner
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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