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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
inclusive workplace
Job Description
The Michaels Companies Inc. is a renowned leader in the arts and crafts retail sector, dedicated to fueling creativity and celebration across North America. With over 1,300 stores located in 49 states and Canada, as well as robust online platforms at Michaels.com and Michaels.ca, Michaels stands as the premier destination for all things creative. Established in 1973 and headquartered in Irving, Texas, the company also owns Artistree, a specialized manufacturer of custom framing merchandise, further solidifying its position in the creative retail market. Michaels is committed to providing innovative products, exceptional customer service, and engaging experiences that inspire individuals of... Show More
Job Requirements
- High school diploma or equivalent
- experience in event coordination or customer service
- ability to stand for long periods of time
- ability to lift heavy boxes and access high shelves using ladders
- effective communication and interpersonal skills
- ability to multitask and manage multiple events simultaneously
- availability to work nights, weekends, and early mornings
- must be able to follow Standard Operating Procedures and company policies
- ability to maintain cleanliness and safety standards
- must be able to perform physical tasks such as bending, lifting, carrying, reaching, and stretching
Job Qualifications
- Energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests and co-workers
- excellent people skills
- experience working with children and children's events
- good communication skills including written, verbal, nonverbal communication and listening
- strong organizational and interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate and implement party add-ons like goody bags and balloons
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create backup or emergency plans
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards
- help customers shop and locate products
- provide fast and friendly checkout experience
- engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and Company policies
- interact with others in an accepting and respectful manner
- cross-train in Custom Framing selling and production
- participate in daily store cleanliness activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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