Retail Part Time Team Lead

Toledo, OH, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $10.93

Benefits

Health Insurance

401(k)

Paid Time Off

incentive program

Career growth opportunities

Employee Discounts

Paid training

Job Description

The ODP Corporation, operating through its subsidiaries Office Depot, LLC and ODP Business Solutions, LLC, is a foremost provider of products and services tailored for businesses, professionals, and consumers via an integrated business-to-business distribution platform and a strong omnichannel presence. This includes a world-class supply chain and distribution operations, dedicated sales professionals, a robust online presence, and a network of Office Depot and OfficeMax retail stores across various locations. The company is committed to empowering its customers to achieve more daily by offering comprehensive, innovative solutions across a wide array of office products, technology, furniture, print, and business services. With a culture built on values such as customer focus, commitment, adaptability to change, caring, and creativity, The ODP Corporation cultivates an environment where associates can grow professionally while contributing to customer success and community engagement.

The Retail Team Lead (Part-Time) role at Office Depot is a dynamic position key to supporting the store's overall sales and customer service excellence. This role provides a 'total solutions' approach by delivering an extensive range of products and services including technology, furniture, print offerings, and more. The Retail Team Lead quickly builds and maintains strong customer relationships, becoming a trusted advisor by leveraging company training and sales principles. In addition to driving sales, the Team Lead fosters a customer-centric environment, engages with local community initiatives, and uplifts a positive team culture consistent with the Office Depot 5C values: Customer, Commitment, Change, Caring, and Creativity.

The position involves hands-on involvement in store operations such as assisting with print services, merchandising, freight, and logistics, ensuring that client orders and production are accurately and efficiently processed. The Retail Team Lead actively encourages associate development through coaching and training, aiming to enhance the overall customer experience. Part of the role includes key responsibility as a part-time Key Carrier with duties of opening and closing the store, maintaining safety and security, and performing Leader on Duty functions when management personnel are absent. The Retail Team Lead is integral in supporting loss prevention efforts, process improvements, and compliance with company policies.

This highly visible and influential role demands a passion for the brand and its offerings, strong interpersonal and communication skills, and a proactive approach to sales and customer service. The Retail Team Lead benefits from a competitive salary, participation in incentive programs, and comprehensive benefits including a 401(k) plan. The company promotes career growth opportunities for motivated individuals within its expanding retail network. Candidates must be adaptable and ready to thrive in a dynamic retail environment committed to delivering top-tier service and solutions to diverse customer needs. Applicants interested in joining a leading and supportive team should consider this compelling opportunity to contribute meaningfully to the success of Office Depot and its customers.

Job Requirements

high school diploma or equivalent preferred
1-3 years related experience
basic computer skills
attention to detail
ability to perform external key carrier responsibilities including opening and closing duties
must consent to periodic comprehensive background checks
ability to work part-time hours
availability to work scheduled shifts including opening and closing
strong communication and interpersonal skills
ability to maintain safety and security standards
adherence to company policies and loss prevention procedures

Job Qualifications

high school diploma or equivalent preferred
1-3 years related experience, sales and/or customer service preferred
basic computer skills with the ability to use job-related technology and POS systems
attention to detail
ideally experience in print services
advanced selling skills and strong customer focus
excellent verbal and written communication skills
strong interpersonal skills
positive, engaging, and adaptable in a changing environment
demonstrates integrity, accountability, and trust
action-oriented with a drive for results and sound decision-making
desire to continuously build product and selling knowledge

Job Duties

support print sales and services to drive store sales
operate and assist associates with print equipment to ensure timely and accurate order completion
utilize communication tools to coordinate print services and overall customer support
process merchandise accurately and efficiently while adhering to procedures and visual standards
identify and implement process improvements to reduce waste and inefficiencies
ensure compliance with company policies and loss prevention efforts
contribute to sales growth through conversion, average order value, and customer satisfaction initiatives
coach and train associates to enhance customer experience
support community outreach initiatives to retain clients
develop personal selling skills and product knowledge
serve as external key carrier ensuring safety and security during management absence
perform opening and closing store responsibilities including alarm system processes
review cash handling and related audits when necessary
perform leader on duty functions and other duties as assigned