Retail Operations Supervisor - Food and Nutrition Services

Denver Health is a comprehensive and integrated academic health care system that serves as a safety-net for the Colorado community. Known as a model for the nation, Denver Health includes a Level I Trauma Center, a 555-bed acute care medical center, an emergency medical response system, multiple family and school-based health centers, and specialized institutes like the Rocky Mountain Poison and Drug Safety and Public Health Institute. Its mission-driven approach emphasizes providing care for all community members, including those uninsured, with millions in uncompensated care delivered annually. Located near Denver's vibrant downtown, Denver Health offers a supportive environment with proximity to numerous cultural and recreational opportunities, attracting dedicated professionals committed to serving their community with high-quality care.

The role of Retail Operations Supervisor in the Food and Nutrition Services department is critical in supporting Denver Health's mission by managing retail food services, catering, and vending operations. This position supervises staff, including retail, catering, vending, and administrative support personnel, ensuring the delivery of exceptional customer service to all internal and external customers. The supervisor is responsible for responding to and resolving customer complaints promptly and effectively, modeling excellent service standards to foster positive relationships with customers and coworkers alike. Other responsibilities include monitoring and managing cash flow, handling payroll, and performing performance improvement audits to maintain compliance with regulatory and quality standards.

A key aspect of this role is ensuring food safety and sanitation by adhering to and implementing HACCP guidelines and meeting all regulatory requirements. The supervisor oversees daily operational activities, including general cleaning, stocking, and inventory management. Training and development of staff are emphasized, with the supervisor organizing work schedules, assigning tasks, and providing ongoing feedback and evaluations to promote employee growth and departmental efficiency. With a focus on maintaining high standards of food quality, hygiene, and operational efficiency, the Retail Operations Supervisor acts as both a leader and a team player, ready to cover all retail locations as needed. This is a regular, full-time role with varying shifts and an hourly salary range of $25.56 to $35.78, offering a stable and rewarding career path within a mission-driven organization dedicated to the community's well-being.