Retail Operations Manager - San Diego Zoo

San Diego Zoo Wildlife Alliance is an internationally recognized nonprofit conservation organization known for its commitment to animal care, scientific research, and education. Operating through its famous public-facing entities—the San Diego Zoo and the San Diego Zoo Safari Park—the organization strives to create sustainable conservation solutions that protect wildlife and ecosystems around the globe. With decades of experience, the Alliance combines its expertise in wildlife health, veterinary care, science, and public engagement to foster a deeper understanding and respect for biodiversity. The organization places a strong emphasis on integrating advanced animal care with comprehensive scientific research and innovative educational programs, positioning itself as a leader in modern conservation efforts.

The Retail Operations Manager position sits within this dynamic environment, overseeing the merchandise and food service operations for specific departments at San Diego Zoo Wildlife Alliance. This salaried, full-time role is pivotal in ensuring the seamless functioning of retail and quick-service food areas, with responsibilities spanning budgeting, revenue management, inventory oversight, merchandising, food safety, menu development, and client services. Reporting to either the Associate Director of Retail Operations or the Restaurant General Manager, the manager serves as a leader and motivator for staff, engaging in the recruitment, training, and performance management processes. They play a critical role in sustaining high levels of guest satisfaction and operational excellence while promoting a culture of safety and compliance across their departments.

This position is responsible for managing financial accountability through strategic budget implementation, focusing on revenue maximization, cost control, and labor efficiency. The manager also oversees inventory management using point of sale systems and inventory software to ensure data accuracy and operational cost management across multiple venues. Additionally, this role involves developing safety programs aimed at preventing injuries and maintaining compliance with health, safety, and sanitation standards, including alcohol service regulations. Menu development and ongoing facility maintenance and improvement projects are also essential duties. The environment is fast-paced and team-oriented, requiring a candidate with the ability to handle complex employee and guest interactions with professionalism and diplomacy while driving a motivating, team-focused work culture.

Located in San Diego, CA, the salary range for the position is $77,225 to $81,660, reflecting full compensation potential based on experience, qualifications, and job performance. San Diego Zoo Wildlife Alliance is dedicated to diversity, equity, and inclusion, offering equal employment opportunities regardless of background or personal characteristics. They are committed to providing reasonable accommodations to applicants and ensuring a fraud-free recruitment process. Team members enjoy numerous benefits, including free admission to both zoo locations, family passes, complimentary tickets, free parking, various discounts, employee assistance programs, and wellness initiatives. This position is a unique opportunity for an experienced professional passionate about retail, food service management, and conservation to make a tangible impact while advancing their career in a prestigious nonprofit organization.