Retail Operations Manager

Sodexo is a global leader in quality of life services, committed to enhancing the daily experiences of the clients and communities it serves. With a comprehensive portfolio that spans food services, facilities management, and integrated solutions, Sodexo operates in diverse sectors including healthcare, education, and corporate environments. The company prides itself on fostering a culture of inclusion and respect, ensuring that every employee is valued and empowered to bring their authentic selves to work. Sodexo's mission is to create a better everyday for everyone, contributing positively to the social and economic progress of the communities where it operates.

At Sodexo, the retail dining programs play a crucial role in supporting Renown Health by providing caregivers, visitors, and guests with quality, convenience, and exceptional hospitality. These programs include managing high-volume retail food venues that deliver not only nutritional food options but also an inviting and positive dining atmosphere. As a Retail Operations Manager, you become an integral part of this mission, leading daily operations and ensuring that every aspect of the retail dining experience meets the highest standards. This role demands a hands-on approach in managing fast-paced foodservice environments, with a focus on people, processes, and guest satisfaction.

As the Retail Operations Manager, your responsibilities will span overseeing multiple retail dining outlets, ensuring consistent service delivery, maintaining food quality, and fostering a welcoming environment for guests. The role requires leadership in financial management, including labor cost control, inventory oversight, and the development of sales strategies to drive revenue growth. You will be responsible for hiring, training, and mentoring frontline staff, building an engaged team culture that emphasizes accountability and service excellence. A critical component of the role is ensuring full compliance with food safety, sanitation, and healthcare regulations, which safeguards the wellbeing of guests and employees alike.

In addition to day-to-day management, the Retail Operations Manager collaborates with leadership on innovations in retail dining, merchandising, and marketing initiatives aimed at enhancing customer satisfaction and business performance. This position offers an exciting opportunity for a dynamic leader with a passion for foodservice, operational efficiency, and customer experience in the healthcare setting. Sodexo values its employees and offers a fair and equitable compensation package, which is influenced by education, experience, and skills. New hires also benefit from an extensive suite of benefits designed to support health, financial security, and professional growth.