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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health Insurance
wellness benefits
401k plan with company match
Paid Time Off
associate discounts
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading specialty pet retailer committed to delivering quality products, services, and solutions for the lifetime needs of pets. Founded in 1986, PetSmart has grown into the largest pet specialty retailer of services and solutions for pets in the United States, Canada, and Puerto Rico. With over 1,650 stores and a team of approximately 50,000 associates, the company firmly believes that Anything for Pets begins with our people. They create meaningful experiences for pets and their families by providing an empowering work environment with the tools, resources, and development opportunities necessary for growth and success. PetSmart embraces a... Show More
Job Requirements
- 3+ years of retail leadership or experience in a customer-focused environment
- full-time availability required with schedule flexibility
- able to work evenings, weekends, and holidays as needed
- proficiency in computer applications
- strong written and verbal communication skills
- ability to react under pressure and maintain composure
- strong organizational skills and attention to detail
Job Qualifications
- 3+ years of retail leadership or customer-focused experience
- proficiency in computer applications
- strong written and verbal communication skills
- ability to react under pressure and maintain composure
- strong organizational skills and attention to detail particularly in store layout
- full-time availability with flexibility to work evenings, weekends, and holidays
Job Duties
- participates in recruiting, interviewing, and coaching associates
- facilitates the associate experience and supports associate development including training, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability
- addresses and administers associate complaints and grievances
- prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs
- leads and coaches associates on proper operational processes to ensure pets in care are safe and healthy
- coordinates staffing coverage for process activities in pivotal store areas such as pet care, hotel and salon cleaning
- validates completion of operational messages and engagement video compliance
- effectively communicates company information and priorities to associates
- recognizes and celebrates associates driving engagement
- oversees healthcare of store-owned pets and ensures commitment standards for all pet habitats
- validates execution of inventory management and pricing processes including inventory accuracy, receiving, stocking, inventory counts, product rotations, and planogram sets
- evaluates store operations to improve experiences and services
- maintains vendor relationships, backroom standards, and communication boards
- oversees Buy Online and Pick Up In Store and Ship From Store programs
- identifies and reacts to sales trends through analysis and merchandising
- makes merchandising decisions regarding discretionary space and discontinued merchandise
- maintains store standards on compliance and cleanliness
- ensures a safe environment for associates, pets, and pet parents
- takes immediate action and reports sick or injured pets
- shares responsibility for store opening and closing procedures and handles escalated pet parent concerns
- drives business growth and holds associates accountable for sales and shrink targets
- analyzes inventory management reports to identify trends and root causes
- manages labor, supply expenses, and other store metrics
- leverages Home Office resources for work orders and purchase card allocations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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