Retail Operations Manager

Sodexo is a global leader in quality of life services, dedicated to improving the daily experiences of its customers while fostering sustainable development in the communities it serves. Operating across multiple sectors including food service, catering, and facilities management, Sodexo has built a reputation for delivering outstanding service and innovative solutions that meet diverse client needs. The Richmond, VA area is home to one of Sodexo's key university partnerships, where the company is actively seeking a Retail Manager to enhance the campus dining experience through exceptional hospitality and service. This role offers the opportunity to work in a dynamic environment that values leadership, collaboration, and customer satisfaction.

The Retail Manager position at Sodexo is a pivotal leadership role responsible for guiding a motivated team to deliver superior food-focused hospitality services within a university setting. The manager will be tasked with aligning operational goals with those of the customer, ensuring that every dining experience reflects the highest standards of quality and care. By fostering a customer- and client-centered culture, the manager will actively contribute to increased satisfaction and positive relationships across the campus community. Key responsibilities include identifying customer needs, driving sales through catering initiatives, and maintaining compliance with HACCP standards to guarantee food safety. In addition, the Retail Manager will serve as a vital link between Sodexo and the university, building rapport and promoting partnerships that support long-term success.

This role demands a resourceful and responsive leader who is committed to excellence in customer service and operational management. With a focus on driving growth and enhancing the reputation of Sodexo’s services, the Retail Manager will ensure that the team operates efficiently and with attention to detail. The position offers fair and equitable compensation, which is based on a candidate's education, skills, and experience. Sodexo also provides a comprehensive benefits package including medical, dental, vision care, wellness programs, 401(k) retirement plans with matching contributions, paid time off, and career development opportunities such as tuition reimbursement. Furthermore, Sodexo prides itself on its inclusive work environment, valuing diversity and encouraging employees to bring their authentic selves to work where their ideas and opinions are not just heard but valued. By joining Sodexo, the Retail Manager will become part of a company committed to creating better daily experiences for all and contributing positively to the community around them.