Retail Operations Manager

Sodexo is a global leader in quality of life services, committed to improving the everyday experience for individuals and communities worldwide. With a robust presence in various sectors including food services, facilities management, and integrated solutions, Sodexo partners with organizations to deliver exceptional service and operational excellence. At Children’s Hospital Los Angeles, a prominent 495-bed pediatric acute care hospital, Sodexo has proudly managed the retail dining services for over twenty years. This longstanding partnership underscores Sodexo's dedication to quality, compliance, and customer satisfaction in complex, high-volume healthcare environments.

The role of Retail Food Operations Manager at Children’s Hospital Los Angeles is a critical leadership position within Sodexo’s healthcare portfolio. This manager will lead the daily operations of retail food services including a primary café operating twenty-three hours each day, vending services, and a family pantry. Supporting an average of 2,300 to 2,700 daily covers and generating revenue ranging from $25,000 to $29,000 daily, the role demands strong operational acumen and meticulous leadership. Managing a team of approximately 30 non-unionized front-line employees supported by four client-paid supervisors, the manager is responsible for maintaining consistent service excellence, stringent safety standards, and compliance with healthcare regulations.

The Retail Food Operations Manager is intricately involved in all aspects of retail food service management — from scheduling and labor management to inventory control, merchandising, and cash handling. This role requires a collaborative approach, working alongside Sodexo’s on-site leaders including the General Manager, Executive Chef, Food Production Manager, Resource Manager, and Patient Services Manager. Together, they ensure alignment of retail operations with overall site strategy and client expectations, fostering an environment where exceptional food service reinforces the hospital’s mission of patient- and family-centered care.

Additionally, the manager is tasked with monitoring performance metrics, conducting operational audits, reviewing financial and operational data, and implementing ongoing process improvements. Through these efforts, the manager enhances customer satisfaction, drives operational efficiency, and supports contract success. This leadership position not only requires operational expertise but also demands strong interpersonal, organizational, and analytical skills to manage a large and diverse team in a fast-paced healthcare setting.

Sodexo values its employees and provides competitive compensation that reflects education, skills, and pertinent experience. The company offers a comprehensive benefits package designed to support the health and well-being of its employees, including medical, dental, vision, wellness programs, a 401(k) plan with matching contributions, paid time off, company holidays, career growth opportunities, and tuition reimbursement. Sodexo champions diversity and inclusion as key pillars of its corporate culture, fostering a respectful and inclusive workplace where employees' ideas and voices are valued. With a commitment to equal employment opportunity, Sodexo ensures an equitable hiring and working environment free from discrimination.

Joining Sodexo as a Retail Food Operations Manager at Children’s Hospital Los Angeles means becoming part of a team dedicated to making a meaningful difference in the lives of patients, families, and hospital staff through outstanding food service management that supports health outcomes and customer satisfaction. The role offers a unique opportunity to lead a significant operation within a respected healthcare institution while growing professionally within a globally recognized employer.