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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $89,250.00 - $115,500.00
Work Schedule
Day Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Opportunities for advancement
Vision Insurance
Job Description
Sodexo is a global leader in quality of life services, committed to improving the everyday experience for individuals and communities worldwide. With a robust presence in various sectors including food services, facilities management, and integrated solutions, Sodexo partners with organizations to deliver exceptional service and operational excellence. At Children’s Hospital Los Angeles, a prominent 495-bed pediatric acute care hospital, Sodexo has proudly managed the retail dining services for over twenty years. This longstanding partnership underscores Sodexo's dedication to quality, compliance, and customer satisfaction in complex, high-volume healthcare environments.
The role of Retail Food Operations Manager at Children’s Hospital L... Show More
The role of Retail Food Operations Manager at Children’s Hospital L... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years management experience in retail food service operations
- Minimum 3 years functional experience in retail operations
- Proven experience in high-volume retail food service settings preferably in healthcare environments
- Strong leadership capabilities
- Knowledge of food safety and regulatory compliance
- Excellent communication and organizational skills
Job Qualifications
- Bachelor’s degree or equivalent experience
- Proven experience managing high-volume retail food service operations preferably in healthcare or hospital environments
- Strong leadership skills with the ability to motivate, coach, and develop large, diverse teams
- Solid business acumen including experience managing labor, food costs, revenue, and operational KPIs
- Knowledge of food safety, sanitation, and regulatory compliance standards
- Excellent communication, organizational, and problem-solving skills
- Ability to effectively partner with clients and cross-functional leadership teams
Job Duties
- Lead retail food service operations including a primary café open 23 hours per day, vending services, and a family pantry supporting an average of 2,300 to 2,700 daily covers with $25K to $29K in daily revenue
- Oversee and develop a team of approximately 30 non-union Sodexo employees, supported by four client-paid supervisors, to ensure consistent service excellence, safety, and compliance
- Manage daily operational execution including scheduling, labor management, inventory control, merchandising, and cash handling in a high-volume pediatric healthcare setting
- Collaborate closely with site leadership to align retail operations with overall site strategy and client expectations
- Monitor performance metrics, conduct audits, analyze financial and operational data, and implement process improvements to drive customer satisfaction, efficiency, and contract success
- Maintain compliance with food safety, sanitation, and regulatory standards
- Foster a positive and inclusive work environment that supports team engagement and development
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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