Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Weekly
Health Insurance
401k plan with company match
Paid Time Off
associate discounts
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading retailer specializing in pet products, services, and solutions, dedicated to enhancing the lives of pets and their owners through high-quality offerings and exceptional customer experiences. With over 50,000 associates, PetSmart’s culture is built on teamwork, connection, and continuous development, fostering a values-based environment where employees thrive personally and professionally. The company is committed to diversity, inclusivity, and equal opportunity employment, ensuring every associate is valued and supported in their career journey. PetSmart offers a range of benefits to promote health, wellness, financial security, and professional growth, creating a rewarding and supportive workplace for its team members.
The Retail Operations Manager, also known as the Process Leader, plays a pivotal role in driving operational excellence in PetSmart stores. This role requires a dynamic leader responsible for overseeing store merchandising, inventory management, pet care operations, financial performance, and team leadership. The Retail Operations Manager ensures the store operates efficiently, safely, and profitably while upholding PetSmart’s brand promise and customer-focused mission. They manage key aspects of store performance, including staffing, associate development, expense management, and compliance with company policies and ethical standards.
This position is full-time and offers a competitive wage that meets or exceeds local minimum wage requirements, with additional quarterly incentives based on store performance and eligible earnings. Comprehensive benefits include health and wellness plans, 401k with company matching, paid time off, associate discounts, tuition assistance, and opportunities for career advancement and professional development.
The Retail Operations Manager is responsible for leading a team of associates by facilitating hiring, onboarding, coaching, and performance evaluations. They prioritize daily tasks ensuring alignment with business goals and pet care needs, and they actively promote associate engagement and team empowerment. This leader is accountable for maintaining store standards, including visual merchandising, cleanliness, and compliance with safety protocols to create a safe environment for pets, associates, and customers.
The role demands strong organizational skills and the ability to work under pressure, managing multiple responsibilities such as inventory control, pricing accuracy, vendor relationships, and implementation of innovative retail programs like Buy Online and Pick Up In Store. The manager analyzes sales trends and financial reports to identify growth opportunities and drive business results, managing expenses related to labor and supplies efficiently.
Physical demands of the job include standing, walking, climbing, lifting heavy items up to 50 pounds (and occasionally more with a team), and working in environments with exposure to live animals, noise, pet hair, and wet conditions. The position requires flexibility in scheduling including nights, weekends, and holidays. PetSmart embraces diversity and is dedicated to providing reasonable accommodations to support individuals with disabilities in performing essential job functions.
Joining PetSmart as a Retail Operations Manager means becoming part of a passionate team focused on making meaningful impacts in the lives of pets and pet parents daily. The role offers the chance to contribute to a rewarding mission, build a career in retail leadership, and work in a vibrant, pet-loving community. PetSmart is committed to investing in its people and provides a supportive environment where leaders can grow, innovate, and succeed.
The Retail Operations Manager, also known as the Process Leader, plays a pivotal role in driving operational excellence in PetSmart stores. This role requires a dynamic leader responsible for overseeing store merchandising, inventory management, pet care operations, financial performance, and team leadership. The Retail Operations Manager ensures the store operates efficiently, safely, and profitably while upholding PetSmart’s brand promise and customer-focused mission. They manage key aspects of store performance, including staffing, associate development, expense management, and compliance with company policies and ethical standards.
This position is full-time and offers a competitive wage that meets or exceeds local minimum wage requirements, with additional quarterly incentives based on store performance and eligible earnings. Comprehensive benefits include health and wellness plans, 401k with company matching, paid time off, associate discounts, tuition assistance, and opportunities for career advancement and professional development.
The Retail Operations Manager is responsible for leading a team of associates by facilitating hiring, onboarding, coaching, and performance evaluations. They prioritize daily tasks ensuring alignment with business goals and pet care needs, and they actively promote associate engagement and team empowerment. This leader is accountable for maintaining store standards, including visual merchandising, cleanliness, and compliance with safety protocols to create a safe environment for pets, associates, and customers.
The role demands strong organizational skills and the ability to work under pressure, managing multiple responsibilities such as inventory control, pricing accuracy, vendor relationships, and implementation of innovative retail programs like Buy Online and Pick Up In Store. The manager analyzes sales trends and financial reports to identify growth opportunities and drive business results, managing expenses related to labor and supplies efficiently.
Physical demands of the job include standing, walking, climbing, lifting heavy items up to 50 pounds (and occasionally more with a team), and working in environments with exposure to live animals, noise, pet hair, and wet conditions. The position requires flexibility in scheduling including nights, weekends, and holidays. PetSmart embraces diversity and is dedicated to providing reasonable accommodations to support individuals with disabilities in performing essential job functions.
Joining PetSmart as a Retail Operations Manager means becoming part of a passionate team focused on making meaningful impacts in the lives of pets and pet parents daily. The role offers the chance to contribute to a rewarding mission, build a career in retail leadership, and work in a vibrant, pet-loving community. PetSmart is committed to investing in its people and provides a supportive environment where leaders can grow, innovate, and succeed.
Job Requirements
- Over 18 years of age except where otherwise required by law
- Ability to stand walk climb ladders and use hands frequently
- Capacity to stoop kneel crouch talk and hear regularly
- Physical ability to lift and move up to 50 pounds frequently and more than 100 pounds occasionally with team lift
- Exposure to wet environments pet hair and live animals
- Flexibility to work nights weekends and holidays
- Effective communication and leadership skills
- Commitment to maintaining store standards and safety
- Willingness to handle multiple operational tasks
- Ability to work in a fast-paced retail environment
Job Qualifications
- Three plus years of retail leadership or customer-focused experience
- Full-time availability including evenings weekends and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to maintain composure under pressure
- Strong organizational skills and attention to detail
- Experience overseeing 3 lead associates and up to 40 non-leader associates
- Ability to carry out supervisory responsibilities according to company policies
Job Duties
- Participates in recruiting interviewing and coaching associates
- Facilitates associate experience and supports development including onboarding training and reviews
- Addresses and manages associate complaints and grievances
- Prioritizes delegates and validates daily tasks to meet business and pet parent needs
- Leads and coaches associates on operational processes ensuring pet safety and health
- Coordinates staffing coverage for key store areas such as pet care maintenance and salon cleaning
- Validates completion of operational messages and video compliance
- Communicates company information and recognizes associate achievements
- Oversees healthcare and maintenance of store owned pets including receiving and caring for sick animals
- Manages inventory processes including accuracy receiving stocking and product rotations
- Evaluates store operations seeking opportunities to improve experiences and services
- Maintains vendor relationships backroom standards and communication boards
- Oversees Buy Online Pick Up In Store and Ship From Store programs
- Analyzes sales trends and makes merchandising decisions
- Maintains store compliance cleanliness and safety standards
- Responds to pet parent concerns and is responsible for store opening and closing procedures
- Drives business growth holding associates accountable for sales and shrink targets
- Manages expenses including labor supplies and store metrics
- Utilizes Home Office resources for work orders and purchase allocations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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