Retail Operations Manager

Sodexo is a global leader in quality of life services, committed to creating a better everyday experience for employees, clients, and communities worldwide. With expertise spanning food service, catering, facilities management, and integrated solutions, Sodexo operates in diverse sectors including healthcare, education, corporate, and government. The company is recognized for its dedication to sustainability, diversity, and inclusion, making it a respected employer and trusted service partner. At Sodexo, the focus is on improving the quality of life for all stakeholders by delivering exceptional service and innovative solutions that meet evolving needs. Sodexo values its employees by fostering an inclusive environment where diverse perspectives are welcomed and collaboration is promoted. The company adheres strictly to equal employment opportunity principles and strives to support employees throughout their career journeys with opportunities for growth and learning.

The Retail Operations Manager role at Sodexo, based at OU Children’s Hospital in Oklahoma City, OK, is a pivotal leadership position focused on overseeing the day-to-day operations of the hospital’s café and retail food services. This leadership role requires a customer-focused professional who is results-driven, with a passion for delivering exceptional dining experiences in a healthcare setting. The manager will be responsible for all facets of retail food operations including the management of grab-and-go offerings and catering services tailored to hospital needs.

In this role, the Retail Operations Manager will lead, motivate, and develop the frontline staff and supervisors to maintain excellent service standards, operational efficiency, and safety compliance. Emphasis is placed on customer interaction to ensure satisfaction among visitors, patients, and hospital staff alike. The manager also oversees key operational processes such as cash handling, point-of-sale system management, inventory control, product merchandising, and marketing initiatives within the retail food outlets.

The position demands strong leadership skills in a high-volume food retail environment, requiring the ability to adapt quickly and manage multiple priorities with a keen attention to detail. The ideal candidate possesses excellent interpersonal skills, enabling effective relationship building with customers and internal stakeholders. Sodexo offers competitive and equitable compensation tailored to the candidate’s education, skills, and experience. The role presents career growth opportunities within a dynamic and supportive organization passionate about making a positive impact in healthcare food service operations.