Retail Operations Manager

Sodexo is a global leader in quality of life services, committed to creating a better everyday for everyone by improving the quality of life for the people it serves. Operating across a wide range of sectors including food service, facilities management, and catering, Sodexo prides itself on delivering integrated solutions that combine exceptional customer service with operational excellence. With a presence worldwide, Sodexo partners with educational institutions, corporations, healthcare facilities, and government organizations to provide customized services that enhance the experiences of customers and employees alike. The company values diversity, inclusion, and respect in the workplace, fostering an environment where employees can be themselves, contribute their ideas, and grow professionally in a supportive setting.

Sodexo is currently seeking a Retail Operations Manager at the University of Cincinnati in Cincinnati, Ohio. This dynamic role involves leading a motivated team to deliver outstanding food-focused hospitality and customer service within the university campus environment. The Retail Operations Manager will be responsible for creating detailed dining experiences that meet and exceed customer expectations. The role requires managing daily retail operations while ensuring compliance with all service standards and safety regulations, including HACCP standards.

The ideal candidate will be instrumental in identifying customer needs and aligning them with Sodexo and client goals, fostering strong client relationships, and promoting a customer/client-centered culture. They will also be tasked with coordinating catering initiatives to drive sales growth and maintaining service levels that boost customer satisfaction. Effective communication, leadership, and problem-solving skills are essential, as well as the ability to respond quickly to client and customer requests to maintain a high-quality service environment.

Compensation is competitive and fair, reflecting the candidate's education level, years of relevant experience, and specific skills and training. Sodexo offers a comprehensive benefits package, including medical, dental, vision care, wellness programs, a 401(k) plan with company matching contributions, paid time off, company holidays, career growth opportunities, and tuition reimbursement. This role offers a unique opportunity to grow your career within a reputable company while developing a team dedicated to making a difference through exceptional food service and hospitality. Sodexo's commitment to equal employment opportunity and diversity ensures that every employee is valued and respected, making it an ideal workplace for those passionate about customer service and operational leadership.