Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health Insurance
401k plan with company match
Paid Time Off
associate discounts
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading specialty retailer dedicated to the well-being of pets and their families. As a prominent name in the pet care industry, PetSmart offers a comprehensive range of products and services designed to meet the needs of various pets including dogs, cats, fish, birds, and small animals. The company prides itself on its commitment to quality customer service, innovative pet solutions, and a welcoming environment that supports both pets and their owners. With over 50,000 associates nationwide, PetSmart fosters a culture of diversity and inclusion, empowering employees with the resources, tools, and growth opportunities necessary for career advancement and personal development. The company supports its associates through competitive pay, a wide array of benefits, and a continuous focus on learning and professional growth.
The Retail Operations Lead position at PetSmart plays a crucial role in driving operational excellence in store environments while supporting the company’s mission and values. This position has shared responsibility for managing merchandise and inventory control, overseeing pet care operations, ensuring store safety and organization, and leading store opening and closing procedures. The Retail Operations Lead is instrumental in mentoring and guiding sales associates, helping to create a positive and engaging work atmosphere that enhances the overall customer and pet parent experience. As a leader on duty, the individual in this role directs the daily activities of associates, facilitates training, and supports development programs aimed at growing team member skills and performance.
This role requires a proactive and organized individual comfortable managing multiple operational and leadership tasks in a dynamic retail setting. The ideal candidate will have strong communication and interpersonal skills, the ability to work well under pressure, and a keen eye for detail, especially with store presentation and inventory accuracy. The Retail Operations Lead ensures that all pet care commitments are met, including feeding, cleaning, and monitoring the health of pets in the store, along with adherence to safety and company policies. This full-time position offers flexible scheduling including evenings, weekends, and holidays as needed, and compensation is based on experience and location, always meeting or exceeding local minimum wage laws. PetSmart provides a supportive and enriching work environment where associates are valued and rewarded for their contributions to the company’s success in delivering Anything for Pets.
The Retail Operations Lead position at PetSmart plays a crucial role in driving operational excellence in store environments while supporting the company’s mission and values. This position has shared responsibility for managing merchandise and inventory control, overseeing pet care operations, ensuring store safety and organization, and leading store opening and closing procedures. The Retail Operations Lead is instrumental in mentoring and guiding sales associates, helping to create a positive and engaging work atmosphere that enhances the overall customer and pet parent experience. As a leader on duty, the individual in this role directs the daily activities of associates, facilitates training, and supports development programs aimed at growing team member skills and performance.
This role requires a proactive and organized individual comfortable managing multiple operational and leadership tasks in a dynamic retail setting. The ideal candidate will have strong communication and interpersonal skills, the ability to work well under pressure, and a keen eye for detail, especially with store presentation and inventory accuracy. The Retail Operations Lead ensures that all pet care commitments are met, including feeding, cleaning, and monitoring the health of pets in the store, along with adherence to safety and company policies. This full-time position offers flexible scheduling including evenings, weekends, and holidays as needed, and compensation is based on experience and location, always meeting or exceeding local minimum wage laws. PetSmart provides a supportive and enriching work environment where associates are valued and rewarded for their contributions to the company’s success in delivering Anything for Pets.
Job Requirements
- associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc
- frequently required to reach with hands and arms
- stoop, kneel, crouch, talk and hear
- must frequently lift and/or move up to 50 pounds and occasionally team lift or move more than 100 pounds
- occasionally exposed to moving mechanical parts, wet environment with pet hair
- exposure to live animals and their handling
- specific vision abilities including depth perception required
- full-time availability
- minimum age 18 (except where otherwise required by law)
Job Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment
- full-time availability with flexibility to work evenings, weekends, and holidays
- proficiency in computer applications
- strong written and verbal communication skills
- ability to react under pressure and maintain composure
- strong organizational skills and attention to detail
Job Duties
- support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards
- facilitates the associate experience and supports associate development including onboarding, mentoring, coaching, and providing feedback
- delegate and validate completion of daily tasks
- leads and directs associates when acting as the leader on duty
- address and administer associate complaints and grievances
- recognizes and celebrates associates to drive engagement
- execute merchandise strategies including product receiving, placement, and promotional setups
- manage inventory levels and conduct audits
- assist in maintaining accurate inventory records and address discrepancies
- operate POS systems and handle cash transactions accurately
- maintain store standards and ensure compliance with company policies and ethics
- share responsibility for store opening and closing procedures
- complete monthly live cycle counts and resolve discrepancies
- ensure pet care maintenance and standards
- support positive experience for pet parents including online order fulfillment
- maintain safety and health of pets, taking immediate action for sick or injured pets
- follow company policies for new pet arrivals and quarantine
- ensure pets are healthy before moving to sales floor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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