Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Health Insurance
401k plan with company match
Paid Time Off
associate discounts
Tuition Assistance
Career development opportunities
Job Description
PetSmart is a leading specialty pet retailer dedicated to providing exceptional products, services, and experiences for pets and their families. With over 1,600 stores across North America, PetSmart is committed to the philosophy of 'Anything for Pets,' which drives the company’s mission to support the health, happiness, and well-being of pets through excellent customer service, expert advice, and a wide range of pet-related merchandise and services. Known for their vibrant store environment, knowledgeable associates, and strong community involvement, PetSmart offers a fulfilling and dynamic workplace for those passionate about pets and retail management.
The Retail Operations Lead, also known as the Process Lead, plays a critical role in PetSmart's operational success. This position focuses on driving excellence within store operations by overseeing merchandising and inventory management, ensuring pet care standards are met, and maintaining an organized and safe shopping environment. The Retail Operations Lead supports the execution of merchandise strategies, including product placement, promotional displays, and inventory audits, to optimize sales and maintain accurate inventory records. Additionally, the role involves handling store opening and closing responsibilities and operating point-of-sale systems to ensure efficient transactions.
This role requires a strong emphasis on leadership and associate development. Although the Retail Operations Lead does not have direct reports, they are responsible for guiding and mentoring sales associates, facilitating onboarding and training, providing performance feedback, and fostering a positive associate experience. The position calls for someone who can lead by example when acting as the leader on duty, delegate daily tasks effectively, address associate issues professionally, and celebrate team achievements to enhance engagement.
Beyond operational duties, the Retail Operations Lead is entrusted with the care and well-being of pets in the store. This includes routine maintenance tasks such as cleaning, feeding, and providing water, managing the care of new arrivals and sick pets, and ensuring a safe and healthy environment. The role demands immediate action when a sick or injured pet is identified and adherence to company policies and quarantine protocols.
This full-time, hourly position offers a variety of benefits that support both personal and professional growth, including paid weekly, health and wellness benefits, a 401k plan with company match, paid time off for full-time associates, associate discounts, tuition assistance, and career development opportunities. The salary is competitive and based on experience, skills, and store location, with adherence to local minimum wage laws.
PetSmart fosters a culture of diversity, inclusion, and opportunity, encouraging candidates from all backgrounds to apply. The company offers reasonable accommodations throughout the application process, supporting individuals with disabilities. The Retail Operations Lead role is an exciting opportunity for individuals passionate about pets and retail who want to make meaningful impacts every day by creating positive experiences for pet parents and associates alike. If you are eager to contribute to a team dedicated to pet care excellence and operational success, PetSmart welcomes you to join their pack and thrive in a supportive, engaging work environment.
The Retail Operations Lead, also known as the Process Lead, plays a critical role in PetSmart's operational success. This position focuses on driving excellence within store operations by overseeing merchandising and inventory management, ensuring pet care standards are met, and maintaining an organized and safe shopping environment. The Retail Operations Lead supports the execution of merchandise strategies, including product placement, promotional displays, and inventory audits, to optimize sales and maintain accurate inventory records. Additionally, the role involves handling store opening and closing responsibilities and operating point-of-sale systems to ensure efficient transactions.
This role requires a strong emphasis on leadership and associate development. Although the Retail Operations Lead does not have direct reports, they are responsible for guiding and mentoring sales associates, facilitating onboarding and training, providing performance feedback, and fostering a positive associate experience. The position calls for someone who can lead by example when acting as the leader on duty, delegate daily tasks effectively, address associate issues professionally, and celebrate team achievements to enhance engagement.
Beyond operational duties, the Retail Operations Lead is entrusted with the care and well-being of pets in the store. This includes routine maintenance tasks such as cleaning, feeding, and providing water, managing the care of new arrivals and sick pets, and ensuring a safe and healthy environment. The role demands immediate action when a sick or injured pet is identified and adherence to company policies and quarantine protocols.
This full-time, hourly position offers a variety of benefits that support both personal and professional growth, including paid weekly, health and wellness benefits, a 401k plan with company match, paid time off for full-time associates, associate discounts, tuition assistance, and career development opportunities. The salary is competitive and based on experience, skills, and store location, with adherence to local minimum wage laws.
PetSmart fosters a culture of diversity, inclusion, and opportunity, encouraging candidates from all backgrounds to apply. The company offers reasonable accommodations throughout the application process, supporting individuals with disabilities. The Retail Operations Lead role is an exciting opportunity for individuals passionate about pets and retail who want to make meaningful impacts every day by creating positive experiences for pet parents and associates alike. If you are eager to contribute to a team dedicated to pet care excellence and operational success, PetSmart welcomes you to join their pack and thrive in a supportive, engaging work environment.
Job Requirements
- Be over the age of 18 except where local or state law specifies
- Full-time availability, including evenings, weekends, and holidays
- Minimum 2 years of retail supervisory experience
- Proficiency in computer applications
- Strong communication skills
- Ability to maintain composure under pressure
- Physical ability to stand, walk, climb ladders, lift up to 50 pounds frequently and over 100 pounds occasionally with team lift
- Commitment to pet care and safety protocols
Job Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment
- Full-time availability with flexibility to work evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail especially maintaining visually appealing store layout
Job Duties
- Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards
- Facilitates the associate experience and supports associate development including training, onboarding, mentoring, coaching, performance reviews, disciplinary action, and promotions
- Delegate and validate completion of daily tasks
- Leads and directs associates when acting as the leader on duty
- Address and administer associate complaints and grievances
- Recognizes and celebrates associates driving overall associate engagement
- Execute merchandise strategies to optimize sales including receiving, product placement, seasonal displays, and promotional setups
- Manages inventory levels, conducts regular audits, analyzes sales trends to recommend stock replenishment and markdowns
- Assists in maintaining accurate inventory records and addressing discrepancies
- Operate point-of-sale systems and handle cash transactions ensuring accuracy and policy compliance
- Maintains store standards, ensures compliance with policies and code of ethics
- Shared responsibility in store opening and closing procedures
- Completes monthly live cycle counts and addresses discrepancies
- Responsible for pet care maintenance including cleaning, feeding, watering, and care of new or sick pets
- Ensures positive pet parent experiences with online orders including pick-up and shipping
- Supports associate and pet parent experience ensuring pets are safe and healthy
- Takes immediate action and reports sick or injured pets and arranges veterinary care as needed
- Follows company policies to prepare for and manage new pet arrivals including quarantine and health checks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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