Pilot Flying J logo

Retail Merchandiser

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $15.70 - $23.33
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Fuel discount
nation-wide medical plan
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
flexible schedule
weekly pay

Job Description

Pilot Company is a leading network of travel centers across North America, with an extensive presence that includes over 750 retail and fueling locations spanning 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, this family-owned enterprise has grown to employ more than 30,000 team members. Pilot Company operates diversified divisions, including energy and logistics, supply chain management, technology and innovation, finance, sales and marketing, construction, maintenance, and human resources. This broad portfolio enables the company to provide comprehensive services that keep North America's transportation and logistics infrastructure running efficiently. Pilot Company holds a people-first culture and a steadfast commitment to community engagement, emphasizing fairness and inclusivity in their hiring process by considering all qualified applicants regardless of race, color, religion, sex, national origin, disability, or veteran status. The company encourages military veterans to apply, showcasing its dedication to valuing diverse talents and backgrounds.

The role available at Pilot Flying J Travel Centers involves maintaining a well-organized, clean, and guest-friendly environment across multiple travel centers and plazas. Travel Centers are a critical touchpoint for millions of drivers and travelers, providing essential services like fueling, dining, and rest stops. Your responsibilities will include ensuring that each location is stocked adequately with merchandise and supplies, offering fast and friendly service to guests, and assisting with operational tasks such as managing vendor relationships and inventory flow. This role demands excellent interpersonal skills, a friendly demeanor, and the ability to multitask efficiently to enhance customer satisfaction and increase sales. As a team member at Pilot Flying J, you will contribute directly to the smooth operation of the largest travel center network in North America, helping to fuel both vehicles and people. This position comes with pay rates starting between $15.70 and $23.33 per hour, reflecting a commitment to providing competitive compensation alongside a supportive working culture. Additional benefits such as flexible scheduling, weekly pay, and comprehensive health plans make this opportunity ideal for workers seeking both stability and growth in the retail and service industry.

Job Requirements

  • High school diploma or equivalent
  • Previous retail or customer service experience preferred
  • Ability to stand for extended periods
  • Strong communication skills
  • Ability to lift moderate weights
  • Availability to work flexible hours including nights, weekends, and holidays

Job Qualifications

  • Incredible guest service skills and ability to maintain a guest focused culture
  • Ability to organize and stock shelves
  • Ability to use computers, telephones, and other equipment as needed
  • Ability to work as part of a team
  • Experience in retail or in a similar position
  • Ability to work a flexible schedule of nights, days, weekends, and holidays

Job Duties

  • Ensure the Travel Centers and Plazas are kept well stocked and organized
  • Deliver fast service, friendly smiles, and clean facilities to all guests
  • Assist guests with their needs in a timely manner
  • Manage vendor and inventory flow
  • Merchandise promotions and value items to increase sales
  • Analyze and understand information from key reports to increase sales

Job Criteria

Experience

Entry Level (1-2 years)


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