Retail Manager - Softlines

Savannah, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Health savings account

Flexible spending account

voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job Description

Bass Pro Shops is a leading retailer specializing in outdoor gear and apparel, with a reputation for delivering exceptional customer experiences and a commitment to conservation. Established as a premier destination for outdoor enthusiasts, Bass Pro Shops offers a wide range of products including fishing, hunting, camping, and boating equipment. Their stores emphasize not only quality merchandise but also a rich shopping environment designed to immerse customers in the outdoor lifestyle through unique marketing, educational events, and expert staff. The company culture prioritizes teamwork, professional development, and fostering a positive and inclusive workplace. Bass Pro Shops values diversity and equal opportunity, ensuring all employees can thrive and contribute to the mission of serving customers and supporting environmental stewardship. Full-time employees benefit from comprehensive health coverage, retirement plans, paid time off, and exclusive merchandise discounts, underscoring the company’s dedication to employee well-being and work-life balance.

The Retail Manager role at Bass Pro Shops is a pivotal leadership position responsible for overseeing one or more sales departments within the store. This position requires managing all aspects of retail operations including merchandise presentation, inventory control, pricing strategies, sales growth initiatives, team building, and delivering world-class customer service. The Retail Manager acts as the operational leader on site, opening and closing the store, executing sales plans, and fulfilling "Manager on Duty" responsibilities to maintain a smooth and efficient store environment. This role involves direct supervision and development of sales associates by recruiting, training, scheduling, coaching, and performance management to promote a collaborative and productive team culture. The Retail Manager ensures compliance with corporate planograms and company policies while resolving customer and employee concerns promptly. They provide guidance to customers by understanding their needs, offering personalized product recommendations, and promoting loyalty programs such as Club Membership and in-store pick-up services. This dynamic role blends retail expertise, leadership acumen, and excellent communication skills to drive sales success and uphold the company’s high standards for customer satisfaction and operational excellence. The employment type is full-time and includes a competitive benefits package. This position is ideal for professionals with 3-5 years of retail management experience eager to advance their career in a thriving retail environment focused on outdoor lifestyle and customer engagement.

Job Requirements

minimum of 3-5 years experience in retail management
strong knowledge of inventory control and merchandising
excellent leadership and interpersonal skills
ability to work flexible hours including weekends and holidays
proficiency with electronic point of sale systems
effective communication and problem-solving skills
ability to lift up to 50 lbs occasionally

Job Qualifications

minimum of 3-5 years in retail management, with responsibility for one or more sales departments
ability to calculate figures and amounts such as discounts, commissions, and percentages
ability to define problems, collect data, establish facts, and draw valid conclusions
ability to interpret a variety of other financial, legal, and technical information
ability to read and analyze certain reports
ability to write reports and business correspondence
ability to effectively present information and respond to questions from managers, associates, customers, and the public
ability to conduct meetings and presentations to groups
proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
demonstrated strong interpersonal skills
ability to establish and maintain effective working relationships with co-workers, associates, customers and with the corporate staff
demonstrated use of team concept of management

Job Duties

supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
meets or exceeds all financial plans as set by the company
executes all sales plans as directed by the company
opens and closes the store
obtains "manager on duty" responsibilities
maintains planograms as set by the corporate office
staffs the departments with "service" oriented associates
participates in interviewing and selection, coordinates training, prepares/approves performance appraisals, recommends merit/promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment
resolves customer and associate issues
carries out supervisory responsibilities in accordance with the company’s policies and applicable laws, including interviewing, hiring training, planning, assigning and directing work
measuring and evaluating performance
rewarding and disciplining associates
addressing complaints and resolving problems
provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up