Retail Manager - Operations

Post Falls, ID, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Health savings account

Flexible spending account

voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

discounts on retail merchandise

Bass Pro Cares Fund

Job Description

Bass Pro Shops is a renowned retailer specializing in outdoor recreational products including hunting, fishing, camping, and marine gear. Established as a leader in the outdoor retail industry, Bass Pro Shops is committed to providing high-quality merchandise, exceptional customer service, and immersive outdoor experiences. The company operates a network of retail stores across the United States, aimed at serving outdoor enthusiasts and fostering a love for nature and adventure. Known for its extensive selection and dedication to conservation efforts, Bass Pro Shops blends retail with education and community engagement, creating a unique shopping environment that appeals to both novices and seasoned outdoor adventurers.

The Retail Manager position at Bass Pro Shops is a pivotal role focused on supervising multiple sales departments within a store. This leadership role encompasses oversight of merchandise presentation, inventory control, pricing strategies, sales enhancements, and staffing. The Retail Manager is responsible for ensuring that the floor operates efficiently and that customers receive world-class service. Responsibilities include managing store opening and closing procedures, maintaining planograms in accordance with corporate standards, and taking on "Manager on Duty" duties to handle day-to-day operational decisions. This position demands strong leadership abilities, exceptional interpersonal skills, and a thorough understanding of retail management principles. The ideal candidate will play a major role in driving sales, enhancing customer satisfaction, and fostering a positive, team-oriented work environment.

This full-time role offers a competitive salary and is backed by a comprehensive benefits package including medical, dental, vision, and retirement plans. It requires a hands-on approach in managing staff selection, training, development, and performance evaluation to meet company objectives. The Retail Manager also resolves customer and associate issues promptly and effectively, ensuring a seamless shopping experience. Strong financial acumen is necessary to analyze sales data, manage budgets, and execute corporate sales plans proficiently. Beyond administrative duties, this role contributes significantly to the brand’s reputation by delivering legendary customer experiences and promoting loyalty programs such as CLUB Membership and In-Store Pick-up services. Overall, the Retail Manager is essential in maintaining the high standards that Bass Pro Shops is known for, offering an engaging and rewarding career pathway for retail professionals dedicated to excellence in the outdoor retail industry.

Job Requirements

Minimum of 3-5 years in retail management with responsibility for one or more sales departments
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Strong interpersonal skills
Ability to conduct meetings and presentations
Ability to analyze and interpret financial and operational reports
Effective communication and problem-solving skills
Ability to supervise and motivate a team
Knowledge of retail sales and inventory control

Job Qualifications

Minimum of 3-5 years in retail management with responsibility for one or more sales departments
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports
ability to write reports and business correspondence
Ability to effectively present information and respond to questions from managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the corporate staff
Demonstrated use of team concept of management

Job Duties

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
Meets or exceeds all financial plans as set by the company
Executes all sales plans as directed by the company
Opens and closes the store
Obtains "Manager on Duty" responsibilities
Maintains planograms as set by the corporate office
Staff the departments with service oriented associates
participates in interviewing and selection, coordinates training, prepares and approves performance appraisals, recommends merit and promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment
Resolves customer and associate issues
Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws, including interviewing, hiring training, planning, assigning and directing work
measuring and evaluating performance
rewarding and disciplining associates
addressing complaints and resolving problems
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up