RETAIL MANAGER

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

401K with company match

complimentary hotel stays

wellness programs

Job Description

Hyatt is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences, cultural relevance, and innovative design. As a leader in the hospitality industry, Hyatt aims to be the most responsive, innovative, and best-performing company, with a strong emphasis on inclusivity, employee care, and cultural integrity. The company has been recognized on Fortune's 100 Best Companies to Work For list for a decade, reflecting its dedication to a supportive work environment that prioritizes empathy, respect, and belonging.

Within Hyatt, The Lifestyle Group represents a unique movement in hospitality, blending design, culture, and guest engagement to create transformative experiences that are unlike any other. This group fosters agility, accountability, and inspiration across its properties and teams, driving a vision that aligns with modern, culturally relevant hospitality trends.

The Retail Manager position, based in Hyatt's Austin Creative Hub, presents an exciting opportunity to join The Lifestyle Group in advancing Hyatt's retail operations for Bunkhouse-owned and managed properties. This full-time role offers a dynamic career path in the hospitality retail sector with a focus on enhancing the guest experience through thoughtful product development and retail execution while maintaining strong financial results.

The Retail Manager will oversee all retail operations including merchandise, minibar, bodega, and e-commerce channels. This role requires close collaboration with design, brand, food and beverage, and property teams to craft cohesive retail offerings that resonate with Hyatt's brand identity and meet diverse customer needs. From concept to production, the manager will lead product development efforts including apparel, accessories, home goods, and specialized brand led projects. Vendor management, inventory oversight, pricing strategy, and budget management are core responsibilities to ensure profitability and alignment with brand goals.

This role demands a highly motivated, creative, and detail-oriented individual who thrives in a fast-paced environment, with proven abilities in negotiation, communication, and strategic planning. Working at Hyatt means contributing to a culture that puts people first, providing robust corporate benefits including paid time off, health plans, 401K matching, complimentary hotel stays, and wellness initiatives such as Headspace subscriptions.

The position also offers opportunities for professional growth within a company that values sustained success, inclusivity, and innovation. The Retail Manager will interact with multiple stakeholders, attend trade shows and markets, and implement retail plans that enhance both online and physical retail experiences. This is a chance to impact Hyatt's growth trajectory while delivering meaningful guest and employee experiences in a supportive and empowering culture.

Job Requirements

Bachelor's degree or equivalent experience
Minimum 3 years of experience in production or retail management
Proficiency in Microsoft Office suite
Strong negotiation and interpersonal skills
Excellent verbal and written communication skills
Ability to analyze data and make informed decisions
Capability to manage multiple priorities in a dynamic work environment
Demonstrated leadership and team collaboration skills
Commitment to integrity and ethical conduct
Ability to adapt to change and learn quickly

Job Qualifications

3+ years of production management experience
Proven track record of production management best practices
Computer proficient, proficient in Excel, Word, PowerPoint, and Outlook
Must possess excellent negotiation skills
Excellent presentation skills
Analytical mind and familiarity with data analysis principles
Outstanding communication skills in English, both written and verbal
Sound decision making
Act with integrity and confidence
Ability to manage change effectively
Highly motivated and pro-active
Ability to deliver high and consistent service standards
Ability to multitask, work in a fast-paced environment and have a high-level attention to detail

Job Duties

Create and manage the production calendar in collaboration with the internal design team, RVP of Brand, and external partners to ensure timely product development and delivery
Partner with the Design and Art Departments to develop new merchandise, including brand-led projects, and ensure property requests are considered
Source and develop new product ideas that align with brand identity
manage vendor relationships, factory allocation, and rebid processes as needed
Oversee product costing, including margin analysis, markups, and retail pricing to maintain profitability
Coordinate order placement, production tracking, sample approvals, and on-time delivery in collaboration with creative leads, shipping partners, and warehouse managers
Handle all aspects of retail buy processing for properties, from PO creation to final delivery and invoicing
communicate production timelines to ensure properties can budget accordingly
Maintain and analyze inventory across locations
reorder products based on set pars and monthly reviews
Develop and execute retail plans such as holiday and pride merchandise and social/PR content in alignment with brand goals
Provide customer service support, including issue resolution and return management
Monitor all controllable costs, forecast sales based on analytics, and report monthly/quarterly goals to ensure annual retail sales targets are met
Source vendors, develop new products, refresh current product, and act as a liaison between the hotels and retail vendors, ensuring offerings are cohesive and represent the property brand and vision
Assist F&B Director with curation and implementation of minibar and bodega selections, pricing, placement and operations where applicable
Style merchandise and retail displays, including new store design and build outs, fixtures and signage
Manage E-Commerce and oversee quality control of online stores to ensure quality product photography, develop Bunkhouse appropriate product copy, maximize potential of online retail sites
Oversee standardized in-store packaging program, sourcing and developing
Lead monthly retail meetings with General Manager and on property retail representatives
Develop departmental objectives, budgets, policies, procedures, cost improvement objectives, action plans, and strategies
Attend local and national trade shows and markets to scout new items
Ensure property staff have a complete understanding of product qualities and sufficient training before holding them accountable for results
Ensure open lines of communication with staff, all departments and upper management via email, Basecamp, meetings, etc.