Retail Manager 3

Sodexo is a global leader in providing food, nutrition, environmental, and facilities management solutions, dedicated to improving the quality of life for those it serves. With a strong commitment to sustainability, diversity, and inclusion, Sodexo partners with various institutions, including colleges and universities, to create healthy and welcoming environments that support learning and well-being. The company is known for its comprehensive approach to service, integrating food service, catering, and facilities management to deliver exceptional experiences for clients and customers alike. Sodexo's values emphasize respect, fairness, and the importance of creating a workplace where employees can be their authentic selves and feel valued for their contributions.

The role of Retail Manager 3 at Sodexo is a key leadership position based at Texas Christian University (TCU) in Fort Worth, Texas. This position is responsible for managing retail operations within the Kings Family Commons Building, a vibrant food service hub comprising four distinct units: Magnolias Zero 7, an allergen-free kitchen serving students with medically diagnosed allergies and open to all; a Starbucks We Proudly Brew grab-and-go unit; Calientes, which offers authentic Mexican lunch and dinner options; and O’Brien’s Burgers, a classic American-style burger eatery. Except for Magnolias Zero 7, which operates independently to maintain allergen safety standards, the other units rely on support from a central commissary kitchen.

The Retail Manager 3 serves as the primary liaison with TCU and its student body to understand and accommodate specific dietary needs, especially those related to allergies, ensuring an inclusive dining experience for all students. This role requires the manager to lead and supervise a team that includes a Retail Manager II as well as up to 75 hourly union employees, emphasizing strong leadership and team development skills. The ideal candidate must demonstrate flexibility with work schedules, as the position requires availability during weekends and evenings to meet operational demands.

This role involves hands-on leadership in managing daily retail operations, including ensuring accurate cash handling, overseeing opening and closing procedures, and maintaining compliance with retail brand standards and Sodexo’s HACCP Safety Programs. The manager is also responsible for conducting brand standard audits for both national and in-house brands, maintaining product merchandising and marketing standards, managing vendor relationships, and ensuring that all signage and digital displays are correctly positioned according to brand requirements. Sodexo offers a competitive and equitable salary based on experience, education, and skills, along with a benefits package that supports employee health, financial security, and professional growth.

This position is ideal for someone who has a proven history of leadership, excellent communication skills, and experience in promoting national brands within a campus environment, along with strong client relationship and customer service abilities. Joining Sodexo at TCU means contributing to a team that values diversity and inclusion and fostering a positive environment that supports students’ well-being and learning experience.