Retail Manager 2-Food

Sodexo is a global leader in providing integrated food services and facilities management, dedicated to improving the quality of life for clients and communities worldwide. At Yale New Haven Hospital - York Street Campus in New Haven, Connecticut, one of the largest and most respected healthcare facilities in the region, Sodexo manages retail food services that play a vital role in supporting patients, visitors, and hospital staff. Yale New Haven Hospital is a nationally recognized, non-profit academic medical center with 1,500 beds, serving one of the most diverse populations in the area. It is renowned for its commitment to excellence, innovation, and compassionate care. Sodexo’s partnership with such a prestigious institution exemplifies its dedication to delivering exceptional service in complex and fast-paced environments.

The role of Retail Manager 2-Food at Sodexo’s East Pavilion Caf, one of six retail dining locations on the hospital campus, is a pivotal leadership position offering a unique opportunity to manage a vibrant food service operation in a healthcare setting. The Retail Manager will oversee a diverse menu that includes a salad bar, Tex-Mex station, global cuisine, pizza, deli selections, and comfort foods, serving a dynamic daily audience of patients, visitors, and staff. This position demands a hands-on leader who thrives under pressure and prioritizes outstanding customer service and team development.

The Retail Manager 2-Food will be responsible for coaching and developing a team of approximately 20 frontline employees, ensuring high performance and fostering a culture of accountability and excellence. This role involves direct oversight of all operational facets including quality control, food safety compliance according to HACCP guidelines, inventory management, cash handling, and labor scheduling. Partnering with culinary and hospital leadership, the Retail Manager will drive continuous improvements to service delivery and operational efficiencies.

This position offers competitive and equitable compensation based on education, experience, and skill level, alongside a comprehensive benefits package that includes medical, dental, vision care, wellness programs, 401(k) with matching contributions, paid time off, company holidays, and opportunities for career growth and tuition reimbursement. Sodexo values diversity and inclusion, fostering a respectful and supportive work environment where employees are empowered to succeed. Join Sodexo to make a meaningful impact in healthcare retail food operations and be part of a team that serves one of Connecticut's premier healthcare facilities.