Retail Manager 2-Food

Sodexo is a global leader in quality-of-life services, operating across various sectors including food services and facilities management. At its core, the company aims to create a better everyday experience for customers and employees alike, focusing on improving quality of life and contributing positively to communities worldwide. Sodexo is known for its commitment to diversity, inclusion, and equal employment opportunities, valuing each employee for their unique contributions and fostering an environment where everyone feels respected and heard. Operating with integrity and a focus on sustainability, Sodexo serves major clients in healthcare, education, corporate, and government sectors, delivering integrated solutions that enhance operational efficiency and customer satisfaction.

One of the prominent clients of Sodexo is Yale New Haven Hospital, specifically the York Street Campus located in New Haven, Connecticut. Yale New Haven Hospital is a nationally recognized, non-profit academic medical center with over 1,500 beds, serving one of the most diverse patient populations in the region. The hospital is not only dedicated to providing outstanding patient care but also prides itself on its academic excellence and commitment to medical research and innovation. Within this vibrant healthcare setting, Sodexo operates multiple retail dining locations, including the East Pavilion Café, which serves patients, visitors, and hospital staff seven days a week with a variety of food options.

The role of Retail Manager 2-Food at the East Pavilion Café is a key leadership position that requires a hands-on approach to managing day-to-day retail food service operations. The manager is responsible for leading a team of approximately 20 frontline employees across multiple food concepts including a salad bar, Tex-Mex station, global cuisine, pizza, deli offerings, and comfort food selections. This is a fast-paced role that demands operational excellence, exceptional customer service skills, and effective team development to ensure that the dining experience meets the high standards of both Sodexo and Yale New Haven Hospital.

The Retail Manager 2-Food plays a pivotal role in maintaining food quality, presentation, and merchandising standards in accordance with Sodexo’s policies and HACCP guidelines. Additionally, the manager oversees scheduling, labor management, inventory control, cash handling, and financial performance, ensuring the operations run smoothly and efficiently. There is a strong emphasis on compliance with food safety regulations and sanitation requirements to uphold the wellbeing of customers in a healthcare environment.

Furthermore, the Retail Manager collaborates closely with culinary, operations, and hospital leadership teams to drive continuous improvement initiatives, fostering a culture of accountability, teamwork, and service excellence. This position offers an exciting opportunity for a retail food service leader passionate about making a positive impact within a world-class healthcare organization. Compensation is fair and equitable, influenced by education, experience, and skill level, and is complemented by a comprehensive benefits package. The role offers not only professional growth but also the chance to contribute meaningfully within one of Connecticut’s largest healthcare facilities.