Retail Manager 2

Sodexo is a global leader in providing comprehensive food, nutrition, environmental, and facilities management solutions to various sectors including education, healthcare, and corporate environments. With a strong emphasis on improving the quality of life and fostering a better everyday experience for the communities they serve, Sodexo partners with clients to deliver tailored services that enhance customer satisfaction and operational efficiency. Their presence in college campuses is particularly notable, where they contribute to creating healthy, vibrant learning environments through exceptional food services and client partnerships. Sodexo's commitment to diversity, equity, and inclusion as core values reflects a workplace culture that values fairness, respect, and the unique contributions of every employee. The company's inclusive approach ensures that all employees have a voice and an opportunity to grow in a supportive environment.

The Retail Manager position at Liberty University in Lynchburg, VA, represents an exciting opportunity for individuals passionate about customer service and retail management within a higher education setting. This role is designed for professionals who thrive in dynamic environments and have substantial knowledge and experience with branded retail food concepts. Taking charge of the mid-day shift and weekends, the Retail Manager will serve as a vital link between Sodexo, clients, and customers, ensuring that the operations align with Sodexo and Liberty University’s goals. The manager will engage directly with customers to identify their needs and expectations, fostering a customer-centric culture that not only meets but exceeds service standards.

In this role, the Retail Manager will be tasked with developing and maintaining strong client relationships, promoting partnerships that enhance brand presence and customer loyalty. A key responsibility includes coordinating all unit catering initiatives, aiming to drive sales growth while meticulously tracking results to optimize performance. Maintaining and improving service levels is critical, as the role involves ensuring adherence to HACCP (Hazard Analysis and Critical Control Points) standards to guarantee food safety and quality. The Retail Manager will also need to demonstrate resourcefulness and responsiveness to both client and customer requests, embodying a proactive approach to customer service challenges.

Compensation for this position is competitive and fair, calibrated according to the candidate's education, experience, and specific skills. Sodexo also offers a comprehensive benefits package which includes medical, dental, and vision care, wellness programs, 401(k) plans with matching contributions, paid time off, company holidays, and numerous career growth opportunities including tuition reimbursement. These benefits reflect Sodexo’s commitment to investing in its employees and supporting their professional and personal development.

In addition to a strong background in leadership and communication, ideal candidates will have prior experience working with national branded retail food concepts in a campus environment. Proven skills in client relationship management and customer service are essential to thrive as a Retail Manager at Sodexo. Overall, this position offers a meaningful career path for individuals eager to impact positively on a college community while working for a respected global organization that values diversity, inclusion, and continuous improvement.