RETAIL MANAGER

Kansas City, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Flexible Hours

30% discount in the retail store

Merlin Magic Pass

Competitive 401K

Discounts through the Merlin Marketplace Website

fun working environment

Job Description

LEGOLAND Discovery Center is part of the globally renowned Merlin Entertainments group, which operates some of the world’s most iconic leisure and attractions venues. LEGOLAND Discovery Centers are unique indoor family attractions designed to captivate visitors with immersive LEGO-themed experiences. They offer a combination of creative play, thrilling rides, and engaging activities tailored for children and families. These centers provide a safe, fun, and educational environment that encourages imagination and creativity. Located in high-traffic urban locations, LEGOLAND Discovery Centers attract a diverse range of guests seeking entertainment and memorable experiences in a dynamic setting.

The Commercial Manager role at LEGOLAND Discovery Center Kansas City is a pivotal leadership position responsible for overseeing the commercial aspects of Retail, Food & Beverage, and Admissions departments. This role calls for a passionate leader dedicated to delivering exceptional guest experiences while driving strong commercial performance. The successful candidate will be instrumental in balancing operational efficiency, guest satisfaction, and financial success by leading a team with a guest-centric approach aligned with LEGO Group’s core values of fun, creativity, inclusivity, and authenticity. The Commercial Manager will have direct responsibility for maximizing revenue streams, optimizing merchandising and food & beverage strategies, and ensuring that all operational processes are compliant with safety and quality standards.

This position requires a strategic, data-informed mindset coupled with hands-on leadership capabilities. The Commercial Manager plans and executes commercial strategies, collaborates closely with senior leadership, and actively participates as Duty Manager when needed, showcasing resilience and problem-solving skills in fast-paced environments. Beyond the operational demands, this role emphasizes talent development through recruitment, training, and continuous coaching, fostering an inclusive and high-performing culture where team members are empowered and motivated. The employment at LEGOLAND Discovery Center Kansas City offers a competitive salary package and benefits that support both personal and professional growth. The work environment celebrates diversity, supports flexibility, and values every individual’s contributions, ensuring that everyone thrives together in a welcoming and engaging workplace. Joining LEGOLAND means becoming part of a global brand committed to delivering magical experiences to millions worldwide while nurturing a workplace where everyone matters.

Job Requirements

Flexibility to work evenings, weekends, holidays, and peak periods
Ability to meet the physical demands of a multi-department attraction environment with reasonable accommodation
Commitment to the safety, wellbeing, and security of guests and colleagues
Occasional local or domestic travel may be required

Job Qualifications

Minimum 3 years’ management experience in retail, food & beverage, admissions, or hospitality, ideally within a high-volume attraction or leisure environment
Strong commercial acumen with proven delivery of revenue, margin, and KPI results
Demonstrated ability to lead, inspire, and develop operational teams
Confident communicator with strong collaboration and problem-solving skills
Comfortable working in fast-paced, seasonal, and guest-facing environments
Proficiency with operational systems and Microsoft Office tools

Job Duties

Ensure all Retail, Food & Beverage, and Admissions teams consistently deliver world-class, playful, and memorable guest experiences, exceeding KPI, per-cap, transaction value, and mystery visit targets
Role-model LEGO brand behaviors—fun, creativity, inclusivity, and authenticity—while embedding service excellence across the entire guest journey
Lead effective guest recovery and complaint resolution in line with company policies
Deliver revenue, margin, per-cap, and transaction targets across all assigned commercial departments
Execute merchandising, F&B menus, pricing, seasonal, and promotional strategies to optimize peak trading periods
Drive effective upselling in Retail, Food & Beverage, and Admissions while maintaining a guest-first mindset
Use commercial data, forecasts, and reports to identify trends, risks, and opportunities
Recruit, onboard, train, and develop high-performing teams across Retail, Food & Beverage, and Admissions
Build an inclusive, energized, and accountable culture where people feel valued, empowered, and proud of their work
Lead performance management through coaching, feedback, succession planning, and development plans
Act as a visible, hands-on leader and aspirational role model
Oversee inventory, stock control, ordering cycles, waste, and loss prevention across Retail and Food & Beverage to ensure availability, accuracy, and cost control
Ensure Admissions operations are efficient, compliant, and optimized for throughput and guest flow
Maintain excellent results in internal audits, health & safety, food safety, and regulatory compliance
Ensure consistent execution of operating procedures, systems, and supplier lead-time planning
Partner with the General Manager and Senior Leadership Team to plan labor, budgets, and seasonal operational strategies
Lead and serve as Duty Manager as required, responding calmly and decisively to operational challenges
Communicate clearly and consistently, ensuring teams understand goals, priorities, and expectations
Act as a collaborative team player, building strong partnerships across departments, sites, and The LEGO Group, sharing knowledge openly, and working collectively to achieve shared commercial and guest experience goals