Retail Manager

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Aramark Healthcare is a leading provider of food, facilities, and uniform services to healthcare institutions across the nation. With a presence in 15 countries, Aramark is dedicated to delivering exceptional service and innovative solutions that enhance the customer experience and support the operational success of its clients. Rooted in service and united by its purpose, Aramark strives to make a positive impact on its employees, partners, communities, and the planet. The company fosters a culture where employees are encouraged to develop their talents, pursue their passions, and grow professionally in a supportive and inclusive environment. This commitment to employee growth makes Aramark a great place for individuals looking for meaningful career opportunities.

The Retail Manager role at Aramark Healthcare, based at Baylor Scott and White Medical Center in Ft. Worth, TX, is a pivotal position responsible for overseeing the daily operations of an assigned retail location. The manager ensures that the store is run efficiently and effectively in accordance with Aramark’s policies, procedures, and client contracts. This role demands a strategic approach to managing inventory, merchandising, purchasing, and guest services to create a positive shopping experience for customers and staff alike. The Retail Manager works closely with human resources to hire and manage staff, schedule employees in alignment with the payroll budget, and provide ongoing training focused on customer service and product knowledge. The position also involves ensuring the security and accuracy of store opening and closing procedures, including cash handling and credit card accountability.

In essence, the Retail Manager acts as a leader who balances operational duties with customer service excellence, driving the store’s success in a healthcare setting. This requires strong organizational skills, problem-solving capabilities, and a commitment to maintaining good client and customer relationships. The position also entails conducting physical inventories, managing warehouse and ticketing operations, resolving customer concerns promptly, and monitoring financial accountability through the verification of sales and merchandise transfers. Working a flexible schedule that may include events, evenings, and weekends is also a requirement, highlighting the dynamic nature of this role. By joining Aramark Healthcare as a Retail Manager, candidates become part of an organization that values service, teamwork, and ongoing development, all while contributing to the wellbeing of patients and visitors through high-quality retail operations.

Job Requirements

Requires two to four years of experience or a combination of education and experience
Requires a bachelor degree or equivalent experience in business or a related field
Familiar with Microsoft Office and point of sales systems
Ability to work a flexible, event-based schedule including some evenings and weekends
Strong organizational skills
Profit and loss (P&L) accountability and/or contract-managed service experience preferred
Ability to demonstrate excellent customer service using Aramark's standard service model

Job Qualifications

Two to four years of experience or a combination of education and experience from which comparable knowledge and skills acquired
Bachelor degree or equivalent experience in business or a related field
Familiar with Microsoft Office and point of sales systems
Ability to work a flexible, event-based schedule including some evenings and weekends
Strong organizational skills
Profit and loss (P&L) accountability and/or contract-managed service experience preferred
Ability to demonstrate excellent customer service using Aramark's standard service model

Job Duties

Responsible for non-selling aspects of retail operation including inventory management, warehouse management, receiving, ticketing and distribution
Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
Ensure development and training of customer service programs and product knowledge
Ensure accurate procedures for opening and closing the store including accountability of cash and credit cards and security requirements
Address and resolve customer issues
Verify accountability report of financial transactions including sales and transfers of merchandise
Periodically check and verify accurate ticketing of merchandise
Lead periodic physical inventories and address potential count discrepancies
Maintain effective client and customer rapport for mutually helpful business relationships