Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $14.25
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Merlin Magic Pass
recognition programs
401(k) program
tuition reimbursement programs
Learning and advancement opportunities

Job Description

Merlin Entertainments is a global leader in location-based, family entertainment, operating iconic theme parks, resort accommodations, and attractions around the world. With a portfolio that includes some of the most recognized names in entertainment, Merlin Entertainments is dedicated to delivering magical experiences and unforgettable memories to millions of guests annually. The company prides itself on creating a diverse and inclusive workplace where employees from all backgrounds feel valued and empowered to bring their full selves to work. As a multicultural organization, Merlin Entertainments actively promotes equality and inclusivity, fostering an environment where everyone can thrive regardless of age, race, gender, disability, or sexual orientation.

At Merlin Entertainments, the Retail Host role at Peppa Pig Theme Park Dallas/Fort Worth offers an exciting opportunity to be part of a vibrant team committed to making visitors' experiences joyful and memorable. This position is a fantastic fit for individuals who have a passion for customer service, a dynamic personality, and a desire to contribute positively to a fun and interactive environment. As a Retail Host, you will be on the frontline of guest interactions, ensuring every visitor leaves with smiles and happy memories. The role involves maintaining a welcoming atmosphere, managing guest flow, and ensuring public areas are clean, tidy, and well-stocked to uphold the highest standards of presentation.

This full-time or part-time role pays an hourly wage of $14.25, offering flexible scheduling that includes days, nights, weekends, holidays, and special events, accommodating a wide range of employee needs and lifestyles. The Retail Host is expected to embody the Merlin Values, bringing high energy, enthusiasm, and a proactive approach to guest engagement. Your responsibilities will include managing crowds to create a smooth and stress-free experience, assisting guests with their needs, and supporting operational procedures to keep the attraction running seamlessly. This role is perfect for energetic individuals who thrive in a team setting but are also capable of working independently with confidence.

Beyond the day-to-day duties, Merlin Entertainments encourages personal and professional development through numerous learning opportunities and tuition reimbursement programs to support career advancement. Employees benefit from the Merlin Magic Pass providing free entry to all parks and attractions for friends and family, as well as recognition programs that celebrate individual achievements and hard work. The company also offers a 401(k) retirement program with matching contributions to help employees prepare for their future.

By joining Merlin Entertainments as a Retail Host, you become part of a global family dedicated to creating joyful, fun, and magical experiences. This position is more than a job; it is a chance to make a difference, grow within a thriving company, and enjoy the rewards of bringing happiness to guests of all ages every day. Join Merlin Entertainments and start your adventure today – where magic is made, smiles are shared, and unforgettable moments happen.

Job Requirements

  • 6-12 months of experience in attractions, entertainment, or customer service
  • Fun, dynamic, and friendly personality
  • Great communication skills
  • Ability to work independently and as part of a team
  • Flexible availability including days, nights, weekends, holidays, and special events

Job Qualifications

  • 6-12 months of experience in attractions, entertainment, or customer service is a magical bonus
  • Fun, dynamic, and friendly personality that lights up the room
  • Great communication, listening, and people-boosting skills
  • Self-motivated and ready to shine–solo or with the team
  • Super flexible–able to work days, nights, weekends, holidays, and special events

Job Duties

  • Bring big energy–enthusiastic, assertive, and always showing off those Merlin Values
  • Seek out guest interactions and spread nonstop fun vibes
  • Keep long lines safe, smooth, and stress-free for guests
  • Keep public areas clean, tidy, and fully stocked for an awesome first impression
  • Follow all opening and closing procedures to keep the attraction running like magic

Job Criteria

Experience

Entry Level (1-2 years)


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